Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disable tethering

Hello, I am looking at sim only contracts for my child, I want the option to disable tethering at carrier level but keep mobile data for an iphone. Is this something o2 can do, disable tethering at account level on request.

Resolved! PAC code sent 2 days and still no hope!

My partner has recently moved from Vodafone to 02 and wanted to keep his number , we were told this wouldn't be a problem however we've had nothing but problems! The PAC code has been sent to 02 and it's still not working, when I call his old number ...

Resolved! Unable to access the O2 account due to two delayed payments

Have been currently abroad since January, which means I dont use my O2 number and I missed two payments due to a declined card and now am unable to pay the missed payments as I cannot access the website nor the app, and the payment service is not goi...

Resolved! My.bill

Hi i rang up in may to change my bolton so i had unlimited data ive had my bill and another due there is no way i am happy with paying an extra £20 per month for a bit more internet that is disgusting!! If this does not get lowered then i am going el...

Resolved! Leaving 02

Hi, I cancelled my direct debit weeks ago and messaged on the App live chat that i was leaving 02 as I couldn’t see anywhere to end the contract. Now I’m getting emails saying my bill is overdue.can you help with this plsjames

Resolved! Payment

Could somebody explain why I cannot make a payment on-line please

Resolved! Is there an alternative to O2 travel when visiting Canada

I'll be in Canada for 16 days next month and using my phone for calls and texts most days whilst out and about without access to wifi. I have the O2 travel bolt-on but this is going to cost 16 x £6 = £96 which seems a lot. Is there a cheaper alternat...