Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Reconnect account

Hi, I had to get a debt management plan year as I was struggling financially. I am in a better position now I am looking at paying off a couple of my contracts and having them reconnected. is this possible?thank you

Resolved! why am I being charged if I closed my account

Hi, Why am I being charged still if I just closed my account 1 month ago?

Resolved! Travel Bolton and standard roaming

Hi, I have seen a number of discussions on this topic but none of them give me a sense of clarity. I am travelling outside of the EU zone (Montenegro) but I passing through the EU zone (Croatia). I believe I need the Travel Bolt on? When I tried to a...

Resolved! stolen phone. need to block sim card

My wife's bag was stolen at the gym this morning. She lost her wallet and phone, so I need to block the SIM. Her phone is on an account in my name

Check daily usage

I have just transfered from Virgin and find the web site confusing unlike Virgins. What I want to do is check on the phone calls made on the phone plus data usage over recent days. Can someone please help?

Resolved! Spending cap

I have been trying to contact costumer services since yesterday to raise my spending cap. Chat bot says on application, agents are available between 7 am-10 pm. It’s after 8 am already, and still getting this message! How can I talk to costumer servi...

Resolved! I would cancel my contract

Hi, I would like to cancel my contract. Can I do it online or do I need to call the O2 Team?ThanksMarcin

Resolved! Payment

I paid my bill on the 19th with debit card but irs showing on app

I am still waiting for my contract to be cancelled

Despite regular calling to o2 and messaging with someone through this community chat, I am still waiting for my account to be credited for a returned handset on 9th June. Totally unacceptable , all I get told is form has been completed and sent to ma...

Unable to receive calls

Unae to receive calls. Goes straight to voicemail (or so I'm told). I can send/receive messages and make calls, but I can't receive them. The issue started happening two days ago.

O2

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