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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235400 Views
  • 2 replies
  • 2 kudos

Resolved! SMS from 60109

I just got a very odd message from 60109 "O2 Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 8am - 6pm bit.ly/3v7W9of Call connection service supplied by Caller Centre Ltd SMS cost £3 08000496088" Does any one know what it is, and if it is legitimate Thank you

Kopiert by • Level 1: Joiner
  • 1001 Views
  • 3 replies
  • 0 kudos

Resolved! o2 Switch Up and credit check

can anyone clarify the process for Switch Up, my credit rating is not great and after 6 months on Sim Only I was able to upgrade to Handset with no need to credit check with plus plan and Switch Up included, spoke to one of my local stores about poss...

iancarr by • Level 1: Joiner
  • 8343 Views
  • 18 replies
  • 1 kudos

Resolved! Tariff

If i change to a new tariff, does the price shown for example the 20GB deal is £33.09, does that include VAT or plus VAT?

johnboy99 by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Device plan

I am paying £46.75 for my mobile plan and then a further amount for the device, however the amount has been different each month when it says on my o2 it should be £15.33. I have paid £13.10, £15.26 and the £23.86

MCF50 by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Resolved! bill over charge

Good afternoon I would like to be able to speak with an agent about the charges on my bill but cant find any phone numbers to do this

Resolved! Switch up

Hey guys when you switch up do you pay the upfront cost of the new handset or is it all covered? Thanks

Dazza811 by • Level 1: Joiner
  • 437 Views
  • 2 replies
  • 0 kudos

Resolved! Name change

I sent you change of surname document and my old surname is still on my account

Donz by • Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming in Spain

Hi. I've travel to Spain today morning and i cant use the Internet from my phone. Maybe u can help me why is happening. Please

Contracted ended

Can you explain why you have billed me despite my contract having ended, number being ported and you closing my account? I can’t log on, view bills nor did you even send me an email to explain your intention. As per you request I left my Direct Debit...

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