Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454464 Views
  • 2 replies
  • 2 kudos

Resolved! Gift hamper

Hi I was meant to be getting a free gift hamper of an Apple Watch and I haven’t received it yet and it’s been nearly 2 weeks just wondering am I still getting it and when it will get here thanks

Rach29 by Level 1: Joiner
  • 1842 Views
  • 3 replies
  • 0 kudos

Pay monthly ipad

Can someone please tell me how long I have left on my iPad to pay please. I do not know how to find out my number for it

1978 by Level 1: Joiner
  • 1004 Views
  • 4 replies
  • 0 kudos

Upgrade ref:2825

Good evening all I had place an order for an upgrade on Thursday passed credit check and received an email in order to sign. Signed and agreed the link which was sent via email and sms however upon completing the order I get “you need to contact us I...

dave1955 by Level 1: Joiner
  • 830 Views
  • 1 replies
  • 0 kudos

Change the date of my payment

Please can I change the date the money comes out of my bank? 

KR4 by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos

Transferring number

Hello,I need help. I am having a nightmare experience.I have had a contract with O2. Its just come to an end.I got a new handset and contract via Mobile Phones Direct on 31st October.Since then I have tried to get my existing number swapped over to m...

Resolved! Late payment

Hello, I paid my airtime late this month, when will I be able to make calls?

Frankie86 by Level 1: Joiner
  • 599 Views
  • 1 replies
  • 0 kudos

Resolved! O2 are charging me twice

back in February my phone broke so I went to o2 to see if I could sort it, I ended up taking out a new contract because I didn’t have the money to pay off the broken phone which would’ve been paid off come June. I was told to call up and get my curre...

Resolved! SWITCH UP Query

I want to use my Switch up later this month. What do u need to take into store? What happens when device is Switched? Do I need to go through another credit check for the new device? Thanks

Pink85 by Level 1: Joiner
  • 1812 Views
  • 6 replies
  • 0 kudos

Resolved! Galaxy Ear Buds £1

We upgraded our phones two weeks ago to the S23.The offer was we get a voucher for £218 off Galaxy Ear Buds, so we will only pay £1 for them. I have checked all texts, emails, plus package and no code arrived. Anyone else having the same issues?

Waverley by Level 1: Joiner
  • 5487 Views
  • 18 replies
  • 0 kudos