Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel order

I have now tried twice to collect my order from the store. Now I'm told the shop is closing today due to sickness. Order number xxxxxxxxxxxxx

Italy coveridge

Is there cover in rome and sorrento

Resolved! Higher Bill than usual

Hi, my bill has gone up approximately £20 this month. Can you please explain why?

unexpected charges

Just curious. Been charged 12p for two messages from this number 34652 694259. O2 have no information on this number in their Charge Checking section. Clearly the amount is inconsequential but a little disturbing for someone to add anything to my bil...

£300.

Why did O2 try and take £300 from my bank account last month?

Resolved! O2 Switch Up

I have a plus plan allowing me to update my device every 90 days. Have had Pixel 7 Pro for around a year now and considering upgrading to Pixel 8 Pro.If I switch up can I also take advantage of current offer which includes the pixel watch 2?

Bill query

I have just received my bill due for payment on 24 October. There is an amount of £2.20 for airtime charges outside of my plan which I am querying. What is this charge relating to and when? Thank you. Carrie White

unlocking my phone

Hi, I blocked my phone over a week ago because I left it on the plane while traveling. A few days ago I managed to get my phone back. The airline found it and gave it back to me. How do I unblock my number now?

emails and numbers

hi how do i attach the other numbers on my account to an email address so they may access the my o2 app seperatley ?

Order has disappeared

I placed an upgrade order at then of September and just went to check the tracker to see when phone coming ( knew there was a delay on them) my order had disappeared from my account. Is this normal whilst phones are outstanding or do I need to go thr...

O2

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