Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! eSim

How to order eSim?

Switch up T&C’s changing?

Afternoon all, popped into my local o2 this afternoon to add a switch up bolt on to one of my accounts. whilst in there the sales guy mentioned that from August the switch up t’s and c’s were changing that meant you can only switch up once every 90 d...

Monthly cost

Hi just been offered a 5 gig unlimited minutes & texts for 1.99 a month for 6 months then 4.95 after that is there anything you can offer me

Resolved! Order no NC16701230

It says I've ordered this and I haven't order number NC16701230

Resolved! unexpected order

I was notified by text about an order. However I did not place an order. How do I cancel it.

Resolved! Unexpected order and changes

Hello, I have just received a notification from O2 that I have ordered a new O2 sim. I didn't. Then I received a new message saying they've added a new Overage Allowance charge. I haven't asked for those either. I can't get through to chat support or...

Resolved! Cancel Order i didn't order NC[Removed]

I've received a confirmation email of an order I didn't order (Number NC[Removed]) It adds Overage Allowance Charges for Call, SMS, MMS, International Text, Voicemail.I am not interested on that at all. I'm calling you and no one answers. Still waiti...

Resolved! Upgrade through virgin

I'm due to finish contract at the end of the month and did upgrade option on virgin site which then took me through to o2. If I continue with this basket which includes trading in old handset does that stop the virgin contract as I haven't moved over...

Contract renewal

Just renewed my O2 contract through uSwitch tried to do it directly with O2 but was way more expensive the agent said if I go via uSwitch I will lose some benefits is this true?

Another Split Port!

Hi, I have ported my number from sky mobile to o2. This hasn't worked properly as on one can call me, it was just going to voicemail on my sky sim along with any text messages.On the o2 sim with the ported number, I can make calls and use the data.My...

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