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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 252716 Views
  • 2 replies
  • 2 kudos

Declined due to system error with CRA - how to resolve?

Hi, my EE contract was coming to an end and I wanted to switch to O2 (signal issues at office with EE). I went to a store to arrange a new contract and was surprised to be declined. I have perfect credit for many years etc etc... Now this is where it...

Yozdag by • Level 1: Joiner
  • 1022 Views
  • 4 replies
  • 0 kudos

Signal and charges

i am in turkey and my phone wont dial out and ive received no text about charges but i did receive a message about my bill being £128. It should be £6 a day to use my contract?

11Nick21 by • Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! O2 open family and friends discount code not working

I've registered for my O2 open discount, upgraded and applied the discount to my number successfully. Now my husband us trying to upgrade but when he puts the code in it tells him he is trying to use it on a product that is not eligible. He's upgradi...

Christel by • Level 1: Joiner
  • 2507 Views
  • 9 replies
  • 0 kudos

Resolved! Roaming Charges

HiI'm of to New Zealand on the 21st October, with a 4 day stop-over in Hong-Kong. I'll be in New Zealand for around 3 months so: a) what would be the additional roaming charges to my current contract?b) what other options are there available? A broad...

Dexta by • Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

Overcharged for extra

Hello, I joined o2 and had a free 3 month trial of Prime. I made sure to set it to not auto renew around a month into the trial and got email confirmation it would not renew. In my last bill I was charged an extra 29p for Prime, due to I'm told the e...

Kr1s_ by • Level 1: Joiner
  • 1271 Views
  • 6 replies
  • 0 kudos

Resolved! replace lost sim card

Hello, I need to order a new sim card as I've lost mine. Please can you tell me how I do this?

Rosie85 by • Level 1: Joiner
  • 1160 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen Phone

My phone has been stolen abroad I need it blocked 

Kassie1 by • Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Better deal

Can you give me a better deal to stay with O2?

Turlough by • Level 1: Joiner
  • 343 Views
  • 1 replies
  • 0 kudos

o2 12 month sim card, Direct Debit- how to set up?

Hello O2, I am seeking to acquire a new monthly SIM card. I am an international student, I have reached the payment section. I am trying to check-out abut I am not sure what the Direct Credit portion of the process is. Where can I acquire my account ...

paugq by • Level 1: Joiner
  • 1131 Views
  • 3 replies
  • 0 kudos

Resolved! One number on 2 Devices

Does O2 offer a one number plan?i want to use the Same number on my Phone and ESIM enabled smart watch thanks

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