Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 273297 Views
  • 2 replies
  • 2 kudos

Bill paid and money taken but O2 saying it’s not paid.

Hi. I paid my airtime and device plan this morning at 9.00 and I had no confirmation emails and my account didn’t update on the app to say I had paid. I got in touch with O2 and they have said that my payment isn’t registering and the payment is stil...

miri123 by Level 1: Joiner
  • 2751 Views
  • 5 replies
  • 0 kudos

Resolved! Spend cap

Hi - I have just been transferred from Virgin.I want to set a spend cap of £0.00.

Oxon by Level 1: Joiner
  • 589 Views
  • 4 replies
  • 0 kudos

Resolved! New SIM card for a new phone

I have a pay monthly SIM card for my old phone. I now have a new iPhone 6 and the SIM card is too big for it. How can I get a new SIM card to fit new iPhone please?

Max70 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Resolved! Military discount

Hi I have applied for my military discount to my monthly bill so I should get 25% off however although it has been accepted it is still charging me the full price. Can anyone help?

Amie043 by Level 1: Joiner
  • 782 Views
  • 2 replies
  • 0 kudos

Resolved! How do I pay my outstanding bill?

I left o2 last week after being scammed. I cancelled my direct debit on the advice of o2 customer services. I wish to pay my outstanding bill of £3.03 but there is now no way to do this. Please help.

bjg23 by Level 1: Joiner
  • 559 Views
  • 1 replies
  • 0 kudos

Resolved! Phone calls, texts and when roaming

Hi all, I am currently roaming in the USA, but am unable to make or receive calls and texts, data working ok. On another phone ( same contract) can't use anything except WiFi. The contracts had free roaming. I can't contact o2 directly due to this. C...

Das by Level 1: Joiner
  • 601 Views
  • 2 replies
  • 0 kudos

Resolved! I did not order this plan

I am being charged for a plan and phone I did not order these they are a result of a spam and fraud attackwill you cancel these chages

mhl by Level 1: Joiner
  • 782 Views
  • 4 replies
  • 0 kudos

refound

HiI have just found out that i have been paying £73 a month and my contract expired ( therefor phone paid for ) in June. I assumed that my payments would of gone down when i had paid for the phone but it did not.I have now changed to a sim only plan ...

Becca46 by Level 1: Joiner
  • 616 Views
  • 4 replies
  • 0 kudos

Resolved! I am afraid I find your options to upgrade is very confusing.

I currently have 5GB for data browing the web and it is not enough. I would like all my other current options to remain namely phone calls and texts as many as I need (which is not many) but I do want to search the web via wifi. What are my options c...

Jessy100 by Level 1: Joiner
  • 870 Views
  • 4 replies
  • 0 kudos