Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill paid and money taken but O2 saying it’s not paid.

Hi. I paid my airtime and device plan this morning at 9.00 and I had no confirmation emails and my account didn’t update on the app to say I had paid. I got in touch with O2 and they have said that my payment isn’t registering and the payment is stil...

Resolved! Spend cap

Hi - I have just been transferred from Virgin.I want to set a spend cap of £0.00.

Resolved! New SIM card for a new phone

I have a pay monthly SIM card for my old phone. I now have a new iPhone 6 and the SIM card is too big for it. How can I get a new SIM card to fit new iPhone please?

Resolved! Military discount

Hi I have applied for my military discount to my monthly bill so I should get 25% off however although it has been accepted it is still charging me the full price. Can anyone help?

Resolved! How do I pay my outstanding bill?

I left o2 last week after being scammed. I cancelled my direct debit on the advice of o2 customer services. I wish to pay my outstanding bill of £3.03 but there is now no way to do this. Please help.

Resolved! Phone calls, texts and when roaming

Hi all, I am currently roaming in the USA, but am unable to make or receive calls and texts, data working ok. On another phone ( same contract) can't use anything except WiFi. The contracts had free roaming. I can't contact o2 directly due to this. C...

Resolved! I did not order this plan

I am being charged for a plan and phone I did not order these they are a result of a spam and fraud attackwill you cancel these chages

refound

HiI have just found out that i have been paying £73 a month and my contract expired ( therefor phone paid for ) in June. I assumed that my payments would of gone down when i had paid for the phone but it did not.I have now changed to a sim only plan ...

Resolved! I am afraid I find your options to upgrade is very confusing.

I currently have 5GB for data browing the web and it is not enough. I would like all my other current options to remain namely phone calls and texts as many as I need (which is not many) but I do want to search the web via wifi. What are my options c...

Resolved! Cancel Disney plus

How do I cancel the Disney Plus subscription on my O2 account?

O2

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