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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234724 Views
  • 2 replies
  • 2 kudos

Call Barring Password

Hi, I have a pay monthly contract and want to activate call barring whilst abroad. However I don't know the 4 digit password and when I put in the standard 0000 or 1234 is says 'Call setting error' 'Network or SIm card error'. Does this mean call bar...

khelp by • Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Resolved! 02 tariffs and extras

I changed my tariff yesterday as I kept running out of data. I choose 30gb for £15.99. I already had Disney+ as my extra but I wanted to change it to Amazon music. Amazon wouldn't validate it and said I wasn't eligible for this offer. Now I'm paying ...

Carebear by • Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

VAT Invoice

I contacted O2 3months ago regarding VAT Invoices. And was assured they would be available for my account.Unfortunately I can find no way to print a VAT invoice on 'My O2'I would be grateful if this could be sorted out ASAP

JAD100 by • Level 1: Joiner
  • 398 Views
  • 3 replies
  • 0 kudos

Resolved! Email

I pay diect debit and I have received an email from yous saying you are going to set up a direct debit?

Jan28 by • Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Resolved! Direct Debit

I have received two messages and two 'e' mails today from you saying you are going to set up a Direct Debit with my bank. I already pay by Direct Debit, can you please explain what is going on?

Janet72 by • Level 1: Joiner
  • 500 Views
  • 3 replies
  • 0 kudos

Resolved! Scam or not??

I've received 4 emails over the last couple of days and this morning about O2 stopping the direct debit I've had for 20 or so years and they're opening a new direct debit! I find this very strange. Is this a scam? I've tried to contact O2 to no avail...

Deedee1 by • Level 1: Joiner
  • 559 Views
  • 1 replies
  • 0 kudos

Resolved! Contract extended without request

I received an email on Friday notifying me of my contract being extended by a year &this is something I have not requested. Why has this been done?

Me1239 by • Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Cannot understand charges

Was on pay and goHad balance of £100.71O2 took £25 from balanceSigned up for pay monthly at £15 per month and contracted a new package with VM whom we had been customers for yearsAt that time connectivity was a shambles in our area and line kept drop...

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