Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Recover account

Please help me recover my account

Phone barred

I have 2 contract phones. I lost one at the weekend and put a bar on the sun and device so there was no fraudulent transactions. I found the phone 2 hours later and called customer services to have the bar removed on the sim and the device. This has ...

Resolved! Wifi calling

Trying to turn on Wi-Fi calling and get this messageTo allow Wi-Fi calling on this account contact o2

Making calls out

why is my phone not allowing me to call out when I meant to be on an unlimited calls contract and I generally don't make calls?

Resolved! Can the local o2 store do O2 Recycle their and then and apply it to my account?

I'm really thinking of upgrading to the iPhone 14 Pro Max from my iPhone 13, or maybe waiting for the S24, or getting the S23 Ultra now. But if I do either, can O2 do the recycling in-store and apply credit right away, or do they have to send it off?...

Resolved! Virgin port gone wrong.

I recently got a text from virgin saying am moving to O2 the next day . I’m overseas, my existing mobile number from virgin is still working. I received a a note saying O2 is posting me a new SIM card. How is this expected to work ? do I pay for two ...

Credit note?

I have received a message a while ago explaining that I will receive a credit note. Now I've received confirmation of that credit note---- I just want to actually view it!! It won't let me

ea

HelloI have not received my code for the earpods that came with my bundle. Please advise

Resolved! Can I use a foreign sim in a contract phone?

If I have a device and airtime plan with O2, will I be able to use a foreign sim in my device or will it be locked? (Apple device)

Resolved! can't send premium messages

I am unable to send premium messages on my Samsung S21, I have contacted your support via the phone, and he couldn't see any issues on your side, I have googled the issue and gone through the advise on online and still unable to send premium message,...

O2

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