Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Switch Up

I have a plus plan allowing me to update my device every 90 days. Have had Pixel 7 Pro for around a year now and considering upgrading to Pixel 8 Pro.If I switch up can I also take advantage of current offer which includes the pixel watch 2?

Bill query

I have just received my bill due for payment on 24 October. There is an amount of £2.20 for airtime charges outside of my plan which I am querying. What is this charge relating to and when? Thank you. Carrie White

unlocking my phone

Hi, I blocked my phone over a week ago because I left it on the plane while traveling. A few days ago I managed to get my phone back. The airline found it and gave it back to me. How do I unblock my number now?

emails and numbers

hi how do i attach the other numbers on my account to an email address so they may access the my o2 app seperatley ?

Order has disappeared

I placed an upgrade order at then of September and just went to check the tracker to see when phone coming ( knew there was a delay on them) my order had disappeared from my account. Is this normal whilst phones are outstanding or do I need to go thr...

Resolved! Talking to an online assistant

Is there even a way to talk to someone online? I keep getting redirected to "contact us" but there is nothing about online support

Wrong bank card being billed

I changed my bank details but payment has been taken from old card.Why?

Resolved! What can I do??

So I’ve once again been dumped after a 3 hour wait on the O2 app Chatline. Since joining I have not been able to get any mobile data at my postcode KY9 1HB. I’m paying for unlimited data. After several unanswered emails and “chats” I have now been to...

Resolved! Change to sim only

Hi I’D like to change to a sim only deal from pay monthly, please can you advise? Thanks Kerry

Where’s my order

Where’s my order, why it takes so long for you to send My phone. I hope you don’t send me a refurbished phone else I will send it back. You sent me an old refurbished watch and I don’t like it. You collect my money I’ve 3 days ago yet i still waiting...

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