Upgrade Error

[kennieirving]

I am trying to upgrade my phone.
However the online upgrade is not currently allowing me to click and collect. Unfortunately, due to security reasons I can not take a home delivery of a phone.
I have even visited the store today and they have not been able to do the upgrade as the discount code on the website not working in store even though it is meant to - NC250SAM
PLEASE HELP 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Bambino]

@kennieirving This is a customer community. We have no access to anyone's account. If the discount code can only be activated by an online purchase you may be out of luck. Speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
You can also call the sales team on 0800 081 0255