Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229485 Views
  • 2 replies
  • 2 kudos

Resolved! stolen phone. need to block sim card

My wife's bag was stolen at the gym this morning. She lost her wallet and phone, so I need to block the SIM. Her phone is on an account in my name

bucket99 by Level 1: Joiner
  • 655 Views
  • 2 replies
  • 0 kudos

Check daily usage

I have just transfered from Virgin and find the web site confusing unlike Virgins. What I want to do is check on the phone calls made on the phone plus data usage over recent days. Can someone please help?

Oldgrumpy by Level 1: Joiner
  • 1938 Views
  • 5 replies
  • 0 kudos

Resolved! Spending cap

I have been trying to contact costumer services since yesterday to raise my spending cap. Chat bot says on application, agents are available between 7 am-10 pm. It’s after 8 am already, and still getting this message! How can I talk to costumer servi...

Berni by Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! I would cancel my contract

Hi, I would like to cancel my contract. Can I do it online or do I need to call the O2 Team?ThanksMarcin

Marcin4 by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Resolved! Payment

I paid my bill on the 19th with debit card but irs showing on app 

J79 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

I am still waiting for my contract to be cancelled

Despite regular calling to o2 and messaging with someone through this community chat, I am still waiting for my account to be credited for a returned handset on 9th June. Totally unacceptable , all I get told is form has been completed and sent to ma...

Unable to receive calls

Unae to receive calls. Goes straight to voicemail (or so I'm told). I can send/receive messages and make calls, but I can't receive them. The issue started happening two days ago.

UserAF by Level 1: Joiner
  • 386 Views
  • 2 replies
  • 0 kudos

Resolved! Going abroad

Hi I’m going to Morocco for a week. Is there a package I can add to cover my data whilst I’m there?

Kiki3 by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling plan

Hi i have a £10 rolling plan but don’t have enough money in my account for when my next payment is due. Will my remaining data still be in use?

Ruby2 by Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos