Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! False Europe Zone Charges

I have received a text from O2 saying my usage has mostly been in the Europe Zone and if it continues I will be charged on my next bill. Yet, I haven’t left the country for 10 months (there’s a pandemic and hence a travel ban if anyone was unsure) so...

BrettS by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sharing data

Hi, my tariff meets all the criteria to be able to share data, however when following the instructions to enable it there is no “tick box” to select, ?

DannyBene by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim card

I've got new sim card. Put it in phone and it says sim not provisioned for voice.

Tonybr by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Data

Lately I haven't been using all of my data, and when it's been refreshing they just give me my next months data and not what I had left over.. im paying for it so why ain't my data rolling over on to my next months?

Resolved! Upgrade

I upgraded my phone 13 days ago, i thought id selected iphone 12 pro, but its an iphone 12, am i able to swap it for a 12 pro? Thanks

Katie22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus free on o2 priority??

It's not working for me. Follow link on priority app- register details and ot says can take 48 hours will get a text message and email to confirm.Received neither!Tried starting process again with different email address,same thing.Not showing in My ...

Patchy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New iPhone 12 Sim Card

I have taken delivery of an iPhone 12 Pro Max. It came with a SIM card but I am unsure what I do next. I thought I would simply transfer my SIM card from my old iPhone 6

Gilmour61 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgrade options

Why are upgrade options so poor through the o2 app? One particular deal is 25 with various others, but 40 thru o2!!! This was billed as the best value deal also!

Ruskyg by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Spend cap

Guys can i get the spend cap re-moved

Jamie9090 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone from insurance

I've just claimed on my insurance. The phone they sent me is faulty. My apps crash. It turns itself off about 5 times a day. Bluetooth won't work. I can't get through to o2 by phoning. They just say visit my o2 and end the call. I don't know what to ...