Chargeable calls when I have international bolt on

[Emmo1]

I can see on my November bill for (REMOVED) that I have chargeable calls to Australia on 29 Oct, 5, 6, & 7 November. I started the international bolt on from 29 October. 

Is it right that I had these chargeable calls on my November bill?

Thank you. 

[TallTrees]

Hi @Emmo1

PLEASE REMOVE YOUR PERSONAL DETAILS telephone number 

Welcome to the o2 Community forum 

With regard to your query you will need to contact O2 customer services here 

Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).

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[MI5 · Accepted solution]

@Emmo1 

The bolt on just reduces your charges. It does not eliminate them.

https://www.o2.co.uk/shop/international/the-international-bolt-on

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