Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using phone in Cuba

I've noticed Cuba isn't listed as a destination for the travel bolt on. How much will I be charged for using my phone in Cuba? Is there another bolt on I can add?

Resolved! Upgrade lost in delivery

I recently upgraded as I was waiting for the device to arrive by dpd I was tracking the delivery on the 15th to receive a message saying that the delivery driver couldn't make it to me and that it would with me the next day but the next day came and ...

Resolved! Contract order

So I put an order through for an iPhone on contacts I’ve received four emails containing legal documents but whenever I try and track my order it still says in process on step 1 and it said it would be ready today for collection but I’ve not received...

Resolved! Final bill

Hi. How would I go about getting a copy of my final bill?

Order under review?

Hi, I placed an order this afternoon as a new customer. The upfront payment was taken from my bank but at the end of the checkout it said that my order had to be reviewed and could take up to 48 hours. I have received an email confirmation of my orde...

4 times trying to cancel VM / O2 bundled sim

So, signed up to Virgin Media and a O2 sim was bundled in with the package. We already have O2 contracts so didn't need the sim. Tried cancelling it on the first day we received it - was assured it was cancelled after being on the phone for over an h...

Resolved! My order

Hi there I made an order 2 days ago and yous took £30 from me and said yous would review my application and get back to me and I have still heard nothing

Resolved! Pay a bill

I can’t pay my final bill through the App

Sim not provisioned

Hi just trying to do sim swap, But saying sim not provisioned and not receiving text code. Thanks a lot

Resolved! Payment taken but still cut me off.

Absolutely terrible service from o2 I have been a loyal customer for 15years maybe more the problem I am having is a monthly direct debit was due on the 3/5/23 I didn't have the money in my account . But I payed this bill manually on the 5/5/23 debit...

O2

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