Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to pay final bill after leaving o2 for another provider??

I have received my final bill from o2 now that i have left for another provider. However o2 are making it impossible for me to pay this bill as they have cut my access to My o2. Also the phone numbers they provide to use to pay a bill, can only be ca...

Resolved! Monthly tariff gone out after contract ended

I ended my contract at the end of the 2 year period and a monthly payment has just been taken . Am I right to think that we pay at the beginning of the month ( so a month in hand) and not at the end? So,the 25th monthly payment should nt have been ta...

Can't activate old puffl

Hi I have old by 50 and bt 200 puffl, and have received the new 5g Sims and unable to activate. This is because I can't pass security. As I didn't sign up with an email address, or password or account number when I took the account out about 25 years...

Upgrade to SIM only

My wife and I have 2 IPhone 11’s on contracts with O2. (REMOVED for my wife and REMOVED for me). Our contract has expired. I want to go to SIM ONLY as we are happy with our phones. I can’t get through the whole process online. I can’t get past the ‘E...

Horrendous faliure migration

i bought a payg sim from o2 website.i wanted a contract but after 3 sttempts to do it i gave up. i tried to activate it but i was told it was not correct. i went to an o2 shop but they were totally useless and told me to ring customer services. This ...

Waiting on sim

Hi I ordered a sim a week and a half ago and it has not arrivedcan you help

Resolved! Virgin Sign In Details

I have an O2 SIM only plan and a Virgin Media SIM only plan. I want to be able to access the dashboard for both plans, but I haven't received any information from Virgin about how to do this. Note: access to the Virgin Media dashboard has been disabl...

No signal or network in Southwest

O2 is a true disaster of a network in the southwest. Now since evening today no network at all. Zilch. Nada. Anyone facing no network issues in England?

Having issues with my phone calls

Hi I'm be having this issue for long time.My mobile number and my other apps are being hacked.My passwords are broken.One more thing I noticed phone calls are being made from my phone even it is near me.Because one of my husband friend Mrs called me ...

Resolved! My bill

Hi i cant pay my bill untill the 13th both payments please can u unbar my phone until the 13 December please

O2

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