Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Urgent Default Settlement

I have a default on my record from 4-5 years ago with o2. The debt is currently unsatisfied and is holding up my mortgage application; the lender has said they will approve the lending on the property if i settle the debt and obtain a transunion repo...

Wolfie_02 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Connecting up to email account

NollaigO by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cancelling SIM-only contracts without any account information

Bit of a weird one... We have sereval Pay Monthly SIM-only contracts we need to cancel but we don't have the physical SIMS or know the mobile numbers, email address' or security answers associated with any of them. The only information I have is the ...

jcabg by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Switching networks while still paying for device

Hi all, Am I able to switch to a different network while still paying off the device monthly with O2 please? Or do I have to pony up the remaining difference before I can switch? Thanks!

Triptych by Level 1: Joiner
  • 6 replies
  • 0 kudos

Samsung watch

recently got a s20 upgrade. How i apply for the samsung smart that it comes with as part of the deal

thomas86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mobile device payments and bill

Bill for mobile device was due on the 15th September 2020,. This was paid on the 18th September 2020,. Authentication from Bank was successful,. It is now 24th September, money still has not been debited from my bank account, and as a result O2 have ...

Resolved! Faulty Phone

Hey there,I am on a contract phone, with insurance, since thursday night, I have not been able to use my phone at all, I cant make out anything on the screen, its like its white washed, I cant make phone calls ( to phone custoemr services) , I have i...

Jules_20 by Level 1: Joiner
  • 7 replies
  • 0 kudos

SIM card

Does anyone know how I can keep my giffgaff number and transfer it to the o2?

LeonJ by Level 1: Joiner
  • 4 replies
  • 0 kudos


Where can I find my total usage for calls/texts/data o0n my account. I have found detailed daily use BUT NOT the monthly totals

Resolved! My tariff

I want to change my tarriff to something lower to save me money. My bills with o2 have been rediculously high. I would like someone toLook into this too I feel I have been paying too much

Jimmy2 by Level 1: Joiner
  • 2 replies
  • 0 kudos