Solved: SMS charged as MMS

NotMMS · ‎13-02-2024

Not sure why I have been charged for MMS for sending a couple of SMS. I have double checked the entries and yes. I have been charged when I should not have. Also, not sure why I cannot speak/chat to O2 about this. Very unsettling.

jonsie · ‎13-02-2024

See if this helps

Guide: Accidental MMS Sending and How to Avoid it

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎13-02-2024

See if this helps

Guide: Accidental MMS Sending and How to Avoid it

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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