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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237441 Views
  • 2 replies
  • 2 kudos

Moorcroft

Ive been trying to get in touch with o2, finally got into the account and paid my bill but now I've had a letter from moorcroft debt- please tell me what's going on

John52 by • Level 1: Joiner
  • 613 Views
  • 2 replies
  • 0 kudos

Billing

hiya I recently sent my device back to 02 as I didn't want tye device no longer and I'm still getting billed for the contract but I was told on the phone I could send device back and my contract would be terminated. But I see I am still being billed....

Resolved! Spend cap

How do I increase my spend cap please?

KarenA by • Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Resolved! Trade in not showing on device amount left to pay

HelloI have just traded in my iPhone 13 for an iPhone 15 with a trade in value of £280 which was to be taken off my device amount due to pay as per the contract. However on my o2 app, the amount due is still the full price of the phone (not taken off...

andyads74 by • Level 1: Joiner
  • 614 Views
  • 3 replies
  • 0 kudos

Trying to add 3 new sims to my contract - failed credit check

Hi, I'm trying to move from EE to O2. I set up a sim only contract for myself yesterday which is set up / login details in place etc. I called O2 today trying to add 3 more sims to my account for my family members. A credit check was then failed with...

mark308 by • Level 1: Joiner
  • 1642 Views
  • 12 replies
  • 0 kudos

Resolved! I'm looking how to block a device and sim card

Hi, I had a contract for my daughter and unfortunately she's lost her device. But I'm trying to block the device and sim card, incase someone else tries using it, etc. Could someone please help me how I do this please. Thank-you

2 phones 1 account

I have 1 account with 2 phones for me and my daughter in the app it shows both numbers but no bill or usage info for the second number Any help please

Jc1974 by • Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Phone bill enquirie

hi I would like to separate my phone bill from my sons so we are paying separately. How do I do this?

Stella45 by • Level 1: Joiner
  • 257 Views
  • 1 replies
  • 0 kudos
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