Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Call scheduled today at 12:00pm

I was trying to place a new order - upgrade- for the number (REMOVED) I ordered the iPhone 14 Pro like new- 256 GB - Like New and we went through all the steps (more than 90 minutes), at the end the assistant told me that to complete the credit check...

Resolved! Sim card

How do I get a new sim card I have lost my sim card

Resolved! Extra £5 charge

I want to find out why there is an extra £5 charge on my bill but can’t get through on the phone or start a live chat Can anyone suggest what i should do Thank you

Do I need to upgrade to get the Black Friday deal?

I am already on a SIM only tariff and I would like to switch to the Black Friday offer (30GB for £12.99) a month - is the only way to do that to go down the upgrade path and pay over £100 for the remaining period of my contract?

Resolved! Missed payment

Hi I missed my last month's payment Can I pay for it

Resolved! Travelling to far east

I’m travelling to the Far East in February visiting Singapore, Malaysia, Thailand and Vietnam. I’m being told that, in terms of using my phone out there, I’d be best buying a temporary international SIM that covers those countries. Once I put this SI...

Charger incorrectly for a few months now

Hi, I have just looked at my online banking and should be charged 23£ per month and can see I have been over charged for a few months? Please can you advise? laura

Benefit of adding other family

Hi all,I have my mobile with O2 and volt virgin. The three other family members use smarty. Is there any particular benefit of transferring the other three over to o2?

Resolved! Bill query

Hi, I’m a brand new customer, and my monthly charge is £12. My first bill has just arrived for £12.39. The SIM card only came yesterday, and hasn’t been activated yet, so how can my monthly bill be higher than my monthly contract charge, when I haven...

Cancel help

I am trying to cancel a new contract with my 14 day cooling off period I have not used the sim. So trying to cancel the contract via the landline telephone number is an impossible task as they assume you have that sim in a phone. Can I email O2 and a...

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