Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extras not activating

I did an upgrade on my plans (I have 3) a couple of weeks ago. I've been trying to activate my extras (Disney, Audible) for a while now. I select it, then I get the security code, I agree to the terms, then I get a message 'Oops! Sorry, we weren't ab...

Resolved! O2 Alerts for NEW ORDER

Hi O2,I got an email that O2 made changes to my account yesterday (07/09/2023), but I am not aware of this. I never made any new orders so far, and my 12-month contract is not finished until November 2023, please clarify as soon as possible.

account bill

I have just migrated my O2 number to a new phone on a new O2 monthly contract. I log into my account and it says I have no products registered. I put in my mobile number I then receive a code which I input but still am unable to view my bill and the ...

Resolved! I don't have any products or services in this My o2 account, but I do!

The o2 app says isn't available to me and the web page says I don't have any products or services in this My o2 account.I've been with o2 for years, what's happening? Gerry

Resolved! Is Svalbard in the Europe Zone?

I'm going to Svalbard on Saturday, disabled person with my carer. Comms is really important, so where there is signal, I want to know if I can afford to make and receive phone calls, texts, internet messages. Svalbard is a part of the Kingdom of Norw...

Resolved! Where is credit shown on my account

Hello, Can anyone tell me where I can find if credit has been put on my account please? thank you,

Resolved! Phone showing no service

I ordered a new SIM card and it is a monthly contract but my phone is saying no service and I cannot place any calls, text messages or use mobile data and I am not receiving calls or text messages

Resolved! Lost sim

I have lost my sim and urgently need a new SIM

How do I get a paper bill sent to me?

I need a paper bill as proof of address.. How do I get one!?

Resolved! Help

Hi, I need to cancel my pay monthly immediately please. It is very unclear how to do this on the website so help would be much appreciated.

O2

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