Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancellation of rolling contract

Hi, can anyone tell me how to cancel a rolling contract? I was a bit late in getting a new phone, but now I'm paying for 2 contracts which I cannot afford.

Acs2021_ by Level 1: Joiner
  • 2 replies
  • 0 kudos

My order

Hi i have had my phone delivered but my accessories haven’t arrived 

Perdy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone freezing

Can I speak on live chat? Looking for help on how to get problem fixed but can't see live chat

Ninety by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Final settlement figure

I need to upgrade my handset mid contract. The monthly payments available to me through myO2 as an upgrade are far too pricey so I want to pay off my contract and go through a third party. I cannot obtain a figure/method of payment to finalise my con...

Chunk by Level 1: Joiner
  • 1 replies
  • 0 kudos

Balance at 0 and I have a message saying outgoing calls barred 😡

I can't use my Phone, the balance is paid and at £0, I called Friday and your advisor could not do anything, I was told it would be 3 days to get a technician or manager to call me. This is unacceptable as I rely on my phone.isnt this breaking your c...

Cas by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Changing to higher tariff

I'm looking to change to a higher tariff but says I have to wait till 30th for it to change can I bring this date forward and have it changed quicker if there is a way please as I'm running out of data alot and going outside my data usage please than...

Resolved! Contract

Hi All I was wondering if anyone has the same issue, I took a phone contract out with 02 and according to their records it was back in 2020. Now my issue is that when I took this contract out, I collected it from the 02 Shop where masks were not worn...

Maddie4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Domestic violence and bills

Hijust looking for a bit of advice. My husband was sentenced for domestic violence in July and I finally getting round to sorting finances. We have three o2 mobiles all in my name. Mine, his and my daughters (sim only). He has stopped giving me the m...

Jazzydd by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Returning a iPhone 12

I upgraded to the iPhone 12 on august 24th (12 days ago) and since then have seen that the newest iPhone 13 is being released,I have read and believe that I am able to return my phone within 30days,there for I could upgrade to the 13 when it is relea...

Chelsey by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

Hello I know I’m late on paying my bill but from tomorrow 6th of September I start my new job I’ve been out of work for 3 months so I be able to pay my bill by the 21st of September

Mikeyg95 by Level 1: Joiner
  • 1 replies
  • 0 kudos