Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Need to cancel my o2 account had enough

Resolved! Watch Airtime Plan

O2 Offers £7 Airtime plan by which you can use unlimited data in your apple watch taken from non O2 store. My question is if O2 doesn’t provide sms and call on watch eSIM then what is the sense of having eSIM. I know we can use data to play online mu...

Overdue payment

Hi, today I received a message from you that my bill is unpaid. This is not true, I paid the bill on December 21 at 14.38

NHS discount

Why has my NHS discount not been added to my account

Reduce bill

I would like to reduce my monthly bill buy having less data how do I do this!

Resolved! Cancel rolling plan

I’d like to cancel my rolling plan as I no longer use this Sim Card

Resolved! New phone.

Hello, I am an existing O2 customer with a Pay Monthly contract that has finished so I guess I’m free to end it anytime. I have just bought a new phone that came with a new O2 contract. I was hoping to cancel the first contract and take the number wi...

Resolved! Changing my account from my parents name into my own

I pay my contract but it’s still in my dads name and I’m just wanting to change it to my own, so I can renew my contract when it runs out?

Is it possible to balance transfer

I’m “pay monthly” customer and I have a fix tariff however there is an accumulated balance in my O2 account that I have earned from o2 rewards so far, Now I need this balance to be transferred to my bill as a credit. How can this happen

Resolved! Itemised texts

Hi, Is there a way to view a bill on pay monthly to show all the numbers that have been text each month? I need to contact someone I spoke to last year but I no longer have their number. I’ve looked at my bills online but it just shows a summary and ...

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