Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Other charges & adjustments removal

Hi team Hope you had a good weekend I was chatting with one of your customer service member last Sunday, 4th of Feb regarding Other charges & adjustments on my bill for December 2023 and January 2024 where they confirmed that I will be refunded for t...

Resolved! no working

Hi , I need a help, don't really understand why nothing working in my phone I can't call sent messages and no Internet.On 4.02.24 was taken money from my account f20 for rolling plan , because this problems I had yesterday when I needed call I top up...

Being charged for a ‘free’ gift

Can someone PLEASE help me.Sep 23 I took out a new contract with a new mobile from an O2 shop.I was told I was entitled to a ‘free’ gift - a Samsung Galaxy lite tablet. I said I didn’t want it but the sales assistant said if I didn’t want it I could ...

Cancel a sim card

i wan to cancel my sim card pay mthly but I've been on hold for such a long time, do i have another option on how to cancel?

I don' understand the number of gigabytes I have been put on 250 but I think O2 has advised my ave

Can you please explain to me so i understand my bill. 1. If i am correct my plan gives me 250Gb but my usage says I average 11.66 a month. Bearing in mind also I am currently on universal credit and I have deductions coming out for rent arrears and h...

Have added a device to my Sim only plan and it’s showing double the data

I was on a sim only deal for 30gb data, and have ordered a new handset as part of a custom upgrade plan. I selected the same amount of data. It is due to be delivered tomorrow (12th feb). My next bill for the sim only plan I’ve been on til now is not...

Resolved! problem of Rolling plan

Dear staff， I originally subscribed to a 15 pounds rolling plan and was debited on the 7th of each month. But this month I didn't receive the relevant bill, so my data was used up in the last few days. I subscribed to the rolling plan again, but I re...

Resolved! Amazon add on

Hi got a Amazon add on for 6 monthsHow will it add on to my Amazon account I'm on a free trial with AmazonThanks

Re: Payment for bill in pending with no confirmation and o2 now threatening me saying I haven’t paid

I have just received the same message and my money has been paid i have tried to contacy O2 via mobile and after 1 hour waiting for a reply I have rung up. I did notice that the way O2 were asking to be paid has changed the way they accept payment

Resolved! Can i request a refund for no network service?

The 02 mast near me has been down since Saturday and the status checker says 29th Feb for an update. Can I claim a refund for my contract as I can't actually use what I'm paying for? Thanks

O2

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