Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Keeping my number while moving to another O2 contract (through 3rd party)

Hi all,first post here so thanks in advance for any help.Background:I am currently half way through an 18 month sim only contract on O2 (10 pounds a month). My phone has broken and i'm looking to buy an iphone XR through The new phone is also...

Dan0910 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

How do i view and downloads bills from one year ago ?

LesleyB1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New account keeping existing o2 number

I currently have a pay monthly account. The mobile is used by my daughter, but in my name on the Account. My daughter wants to take over the Account. I think I will have to close this Account as don’t think they can just change the name on the Accoun...

Den1 by Level 1: Joiner
  • 6 replies
  • 0 kudos


I’ve had a text saying I’ve signed up for some type of deals, I will be charged £4.50 a week to my phone bill for them to text me. I’ve never heard of or signed up with this company or anything similar. I’ve tried reply STOP but it’s saying message f...

Charlyyy by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! getting proof of purchase

I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not g...

Rachh by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Watching football

I have never watched a football match on my phone but may have to this week . How does it affect my data plan ?Thank you Russ

Resolved! Can I add insurance to my phone ?

I would like to add insurance to my iPhone 12 but I have already started my contract about 7 months ago would I be able to

Frankie2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! "Purchased from Samsung S21" & WiFi Calling

Hi All,I'm in the process of moving away from EE - no Sim-only deals less than 24 months means I'm looking elsewhere.WiFi calling is an essential service to me - I live in a bit of a "no signal area" and I occasionally have the need to work out of a ...

Resolved! Sim card

I have input my new 5g sim into my new pay monthly 5g phone however I have no network. I have tried the sim swap on the 02 website but don't have any network to receive the text message.Please could someone help me

Moores by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card

Sim card isn't received how I bay

Moss by Level 1: Joiner
  • 2 replies
  • 0 kudos