Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade to sim only

If I upgrade online to sim only - do I have to instruct you to end my current service contact? The device contract ended today - thank you

Legacy to 360

Hi everyone. I heard from an O2 store everyone should be moved over by March (can’t remember to day) is there anyway to find out or would there be something I’ll see in the app or something. I was told by someone at O2 from what he was told is legacy...

Cancel contract

Hii would like to cancel my broadband contract please

disconnected for a bill that is £0.00

I upgraded through o2 switch up in November. I keep receiving letters and emails about disconnecting my phone due to an unpaid device plan, the letter didn’t include the amount I apparently owed but on further inspection I noticed the emails saying ‘...

Resolved! Upgraded sim only tariff 5 days before billing date, what will my next bill be?

I've been an o2 customer for years now and rather than upgrade I usually just adjust my tariff when I need to. Today I accidentally went through the upgrade route and now I'm worried my next bill will be doubled?! Is someone able to help me work out ...

billed for an extra which was cancelled

hi community, I had a free extra, which was canceled following the steps given. Cancellation of auto renew was confirmed via text and email from O2 - yet they have still billed me full price at end of 3 months trial and I've had to go through cancell...

Resolved! SIMO Contract Ends in 2 WEEKS. 30 Day notice required?

My sim only contract ends in approx 2 weeks time. Im going to leave O2 to a different carrier and keep my number. My original plan was to request the pac code on the day after my contract ends to avoid early termination fees (although INFO said I onl...

Resolved! Roaming in EU

My Plan includes rooaming in EU. Can you please give more details

Resolved! Want to cancel one of my 2 plans/phone numbers

Hi I would like to cancel one of my plans/phone numbers as I have not been using it for months but keep my primary one. Thank you for your help. Kind regards,Larisa Titu

Cant login

It won’t let me login to the app or add my extra to my account

O2

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