Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Do i have to call to cancel?

Hi all, I've been with o2 for 16 years now but its time to move on. Got a great offer from virgin media and its 20 quid cheaper than I pay now and i can upgrade after 12 months. Thats one aspect I found o2 have really spoiled the last few years. Firs...

the_roons by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! sim upgarde

hi, im about to upgrade my sim to a new device and new sim. not to sure wether my current sim will be cancelled straight away after i place my order or until i activate my new sim it will still be on . because i use my phone for work and need to make...

Resolved! How do I cancel my monthly tariff

Hineed to cancel my monthly tariff as have found a much cheaper tariff else where. How do I do this? thanks

Geminigh by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract length?

I have a phone on a a 3 year contract, I am 2 years into the contract. If I pay off the 'Device plan', does that mean I am free to cancel and move to another network? Or will I have to complete the 3 year term? TIA Dave.

Dave5118 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Spendcap

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

St77 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Using rewards

How do I use my rewards when they are pending 

Resolved! Terminated contract but payment still tequested

Hi I terminated my mobile contract by phone last month and removed the direct debit instruction as advised but now I have been asked to make a payment and have an overdue fee. Why is that?

Dontowe by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone bill

I've tried to pay my phone bill and my app ain't working and you keep bumping up the price. Can I have someone help me pay it please

saffron1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrading

Got a text from o2 regarding the new iPhone. I’m only a year into my contract but want to upgrade now, however I’m nhs so get % off airtime. How do I do this if I upgrade now ? Also how would I find out how much I’d be with my Apple Watch added as I ...

Phoebe2 by Level 1: Joiner
  • 1 replies
  • 0 kudos