Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade to ipad

Can you upgrade to an iPad and still use your phone?

Require support....

....can't get through on 202, messenger; no oen replies and live chat is a waste of time with zero support.How do we communicate with O2? I've had enough and wish to leave too!

Resolved! Texting America From the UK

Hi, my friend is currently in America, we both have pay monthly contracts with unlimited texts on O2, how much will it cost me to text and receive messages from him while he is away?

Resolved! O2 stealing from me.

I am on Pay as you go.Yesterday and today I get a message reading 'you can now use data on your phone until midnight tonight. we've given you 50mb to use, and taken £1 from your balance'. ????WTF, I don't want data and did not ask for it.O2 is steali...

O2 defaults discovered on Credit Report

Hi, I have recently discovered that I have 8 defaults on my credit report relating to a unknown £5.88 bill with O2 for an old contract in which I had cancelled in October 2021 and was of the understanding at that point I had paid the final due amount...

Resolved! DHL lost my order, o2 won't help

I placed an order on 01/04/2023 for Samsung galaxy S23 ultra (upgrade). Apparently this was dispatched same day with s delivery scheduled for 03/04/2023 for store pick up. Unfortunately there was no phone or any update. I checked DHL and they have in...

demand for payment that I dont owe

hi everyone beginning of 2022 I changed to o2 from virgin my number and g/daughters number around sept,22I cancelled g/daughters number due to her leaving our care .I cancelled with 1/2days remaining off her contract. and paid final bill for that amo...

Resolved! Receiving international calls while overseas

I am in the EU in the coming days but expect to receive a few calls from the US on my mobile, will I be charged?Cant seem to find a clear answer in my EU roaming or my international travel zone bolt on. Making calls is answered but cant find anything...

Resolved! Migrate number o2 to o2

Hi, just wondered if somebody can help me. I have been trying from Monday to migrate my original O2 number to my new o2 number. I have worked out that original number is on the new billing system and the new number is on the old billing system. My or...

Resolved! In store

I have just completed an online purchase but I need to collect it today not wait for delivery

O2

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