Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Lost sim

I have lost my sim and I had changed my address and I’m abroad can u please send me new sim to my new addressxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Data

Can I get more data every month by paying more on my tariff

Tinaski1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Line cut off

I was busy with work and forgot to pay bill. As soon as I knew they cut it off I paid. But calls still aren’t working. How long does that take to start up again?

Nimsaf by Level 1: Joiner
  • 1 replies
  • 0 kudos


Where can download my o2 VAT Invoice

Vin1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! VAT Invooice

Hi, how do I get a VAT invoice through my O2?

John211 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Snack Games premium subscription

Whilst on YouTube today I accidentally clicked an Advert for a premium rate subscription for "Snack Games" and was instantly a text reading:FreeMsg: You've subscribed to SnackGames for £2.99 a week after a 1 day free trial from Snack Games until you ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Where is online chat?

Hi I'm looking to chat online with someone regarding my contract. The O2 website is useless. Where can I find chat that suppose to be open till 23:00hrs. Many thanks

Gizu007 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing a spend cap

I am trying to reduce my spend cap from £60 to a lower value. As usual I am pointed to a list of FAQs on the website which suggest I use the app to talk to somebody on chat to get this changed. When I use the App it states I need to go to the website...

Resolved! Policy details

I have noticed a smash in one of my cameras on my IPHONE 12 PRO MAX. I am wondering how I go about knowing if my phone is insured and how I would claim to get a new phone.

Vicky7 by Level 1: Joiner
  • 1 replies
  • 0 kudos