Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim

How do I cancel my.pay monthly sim

Resolved! £10 taken from bank but O2 didn’t put it on my account

I set up a rolling plan lat October. O2 take £10 from my bank on 22nd each month. Got a text 18 Jan at 08:00 saying they would take £10 on 22 Jan which they did (it’s on my bank start). But on Wednesday 23 I didn’t have a rolling plan. I had to add m...

New Customer, Clarification about my Pay Monthly Tariff and PAYG balance!

Hello all, I got my SIM from O2 today intending to have the £10 per month 10GB rolling plan, upon opening the O2 app, I was instructed to top up so I did the minimum of £10, by doing which I thought I was paying for my pay monthly tariff I'd applied ...

After upgrading to iPad I've lost my SIM only contract number to it

Hi,I hope someone can help after upgrading to an iPad the SIM for my iPad has taken over my number (which I have had for years, used in a mobile phone to make and receive calls etc.). I had a SIM only contract (purchased my handset outright). Is ther...

Resolved! Reconnect phone services

Hi could I have my phone services switched back on please and setup a payment plan to resolve my debt. I've been having difficulty getting in touch with someone to help??

Payg to paym migration

Has anyone had any issues with migrating their payg number to paym. I was on payg rolling plan but after O2 took payment & didn’t renew the plan I was left without outgoing calls/texts so decided to migrate to sim only paym on Monday. All my details ...

Resolved! Problem paying a bill.

Hi there. I have just come home from a 3 month long hospital stay to my bills all falling behind, I'm self employed so I've not earned anything this month and I'm struggling to pay all my bills off. I have been trying to call Cust Serv but it's not a...

App log in

I can't log into my now and I've reset my password once already

No one from o2 will deal with me

How can I get access to my accc, apparently when I migrated from virgin I went to o2, I’ve just tried logging into my o2 app and couldn’t log on rang o2 said I’m with Ariel! That’s the o2 business!! Rang them they can’t deal with my acc because I don...

why is o2 customer service so terrible?

why is it that I spoke to 92 service on the phone over 3 months ago to change my payment date to make it convenient for me. they said they will but i still got charged on the same date as always which caused issues. i spoke to them again and requeste...

O2

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