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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Online Order Never received or refunded

I placed my order online and paid the £30 upfront on the 3rd September 21. I was told it would be ready to collect the following day but is wasn’t. After going to the store for 5 days in a row to collect my new phone, it never arrived nor was it show...

Resolved! Number migration

Apologies in advance for my lack of knowledge. Daughter always had a pay monthly contract on her grannys account. She has now got one of her own. We want to keep/migrate her old number. Having no luck with 202. Can we do it via the o2 app? I have sav...

Resolved! 12 Months Contract

Dear O2,ı have been using O2 top-up since 1 year. I would like change My tariff. I need min 250GB data and unlimited speak. My budget for each month 20£. İf you have a packet for me, I will stay O2. if you dont have a packet for me, I will left O2. S...

Resolved! New Customer

I've received an email asking me to pay my bill. Isn't payment taken by Direct Debit?

Resolved! Locked Accounts

Hi does anyone know if it’s even legal that 02 have Locked all my lines on accounts and are demanding a Early payment (by 2 weeks) for my whole family to be able to use our phones again?last bill paid, next bill not even due for a week, but O2 locked...