Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

account billing problem

When I take out any phone over the years, I put a spend cap of zero and block the phone from accruing extra charges. Imagine my surprise to find that I had an extra £104 on my bill because my son used the phone to purchase stuff from Sony. So, I phon...

I have been trying for well over a week to pay money owing to you. I've al ways with no success.

Having received notification that I owe O2 some money, I have tried unsuccessfully to get in touch time and time again and am thwarted at every turn. I cannot even speak to human being or send an email. You are running a deplorable service!! I DO NOT...

Number does not exist anymore?

Yesterday i recieved a letter informing me i was behind with my payments, i thought I had paid everything and could not understand what it was about, but I paid £33 pounds thinking everything was sorted but on trying to call someone from the phone I ...

Resolved! Airtime plan more expensive with new device

I have a phone which has been paid off and an ongoing airtime plan with unlimited everything which is around 16.00 a month. I now want to upgrade to a new device - which will obviously involve a new monthly device plan - but it seems I would also nee...

Resolved! Keeping my existing number with 02

I have recently ordered a new phone and been given a new SIM card with 02. I would like to keep my existing 02 number. How can I do this

International calls

Hello can I get advice on this unable to make international calls all payments upto date

Resolved! Error code 10

still waiting for this to be resolved, the tech team have no idea what to do, i was told yesterday hopefully will be sorted by wednesday, i am not holding my breath. why is O2 a joke, they never used to be, the Guru in store was so helpful and now th...

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Resolved! 20% loyalty discount

I had a call from O2 about 20% loyalty discount

Resolved! April 2024 price increase

Hi all, Thanks for any help - I'm an ex Virgin customer and as such have a "bolt on" discount. Will I retain this after the porcine increase? The figure quoted on my increase notification suggest s not. I've tried O2 chat / phone call with no reply.

O2

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