Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120285 Views
  • 27 replies
  • 5 kudos

Resolved! BLUELIGHT DISCOUNT

I have a Bluelight discount code, but I work for a company that works with the NHS and so my email isnt being accepted for discount. Chances are my payslip wont be accepted either I suspect.

DEH by Level 1: Joiner
  • 1358 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code to move from o2

How do I get a PAC code and cancel air time plan to move to another provider?

Karen221 by Level 1: Joiner
  • 167 Views
  • 2 replies
  • 0 kudos

Resolved! Trouble getting PAC code

Hi I'm having trouble getting my PAC code - I've tried texting PAC, 'PAC' and "PAC" to 67075 but every message fails to send. I then tried phoning, was on hold for 30 mins, got through and the call was cut off. Is there a way of getting around textin...

emalo89 by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Why is my tariff bill higher then what it should be when I have not gone over on my bill

Km4 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! HELP WITH MY RECENT

Hi There. I have recently done a early upgrade and I wanted to make sure I still have my old number when my new device arrives. when my device arrives, do I need to put the new sim that comes with it in the phone? do I also need to send my old device...

Mattmcg by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! When will my old number port across to O2?

Hi, yesterday I ordered a new pay monthly contract and supplied my PAC code. I got the new sim today but I don’t know when my old number will port to the new sim.

agentK by Level 1: Joiner
  • 353 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

Hi I payed my bill in full but only went on the device plan instead of half on air time so I’ve been cut off

Adele3 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Resolved! New contract

I ordered a new phone and it has been over a week. It has not arrived. The My02 app does not work and on the website it says there are no orders to track. I do have an order number. Any help

Fariiii by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! please camcel my current contract

my current contract is expired. i have ordered new contract. so pleasee cancel my current contract.my current tarriff is about 10.14 pounds. please cancel it.

yanning by Level 1: Joiner
  • 220 Views
  • 2 replies
  • 0 kudos