About mr_pete

mr_pete · 04-04-2024

Well today is fun.This morning (4th April) O2 have SMS and emailed me to say "There has been a problem with your direct debit". 29th March I got an email saying:Your Direct Debit has changed – you don't need to do anything. This is for information on...

mr_pete · 13-04-2024

I have today received a message that I have received a credit note, and lo, am not in debt - because (shockingly) they DID take my money and (as I predicted) couldn't allocate it - probably as it was (a) in the "old" collections account or (b) becaus...

mr_pete · 07-04-2024

So, after being told I won't face any account restrictions while the search is underway : "Your bill of £xx.xx is still overdue, so we've had to put restrictions on your service. You won't be able to spend outside of your bundle until you pay your bi...

mr_pete · 05-04-2024

Same problem (I posted here : https://community.o2.co.uk/t5/Pay-Monthly/Direct-Debit-Fiasco/m-p/1707448) Also see : https://www.o2.co.uk/help/account-and-billing/direct-debit-changesI had to tell C/S about that page as they were saying "We can't canc...

mr_pete · 04-04-2024

To update, I've been various things - such as "We cannot cancel direct debits" (which does not stack to the email or this page : https://www.o2.co.uk/help/account-and-billing/direct-debit-changesAND that "only one direct debit on my bank account exis...

mr_pete · 04-04-2024

It's a farce.I got C/S to put me through to payments team, who now want to put me though to C/S again.I have put something on Twitter/X. I will invoke the DD indemnity if needs be, but it's on THEM to sort out the DD with me, they cancelled the exist...

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