Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Pay phone bill

Please I need help to pay my outstanding phone bill

St2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Remaining balance for the device

Hello. I have a balance of payments on my phone loan of £ 599, can I pay off the balance in one payment?

BigDaddyUK by Level 5: Ponderer
  • 1 replies
  • 0 kudos

Resolved! End of Contract

My contract is due to end on 24th September. What will happen if I haven't upgraded/cancelled? Will I be changed at the same rate? My device will have been paid off by then. I don't know whether to stick with O2 on a 36 months contract, or I have see...

Resolved! Balance AirTime

Hello, on My balance it says -204£ airtime.I have to pay that money ? Or the money that I have as an upfront it automatically put towards my airtime balance?

Trefla by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Amazon Prime

Not sure why I getting charged £4.99 a month for Amazon Prime 

VOIP over 4G

Hi - I have an unlimited data SIM that provides braodband connection to the home via a router and then wifi. The old landline connection was useless (meant to be FTTC but no better than ADSL) and the 4G connection is giving us on average 30mbps down ...

paving363 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Problem paying bill

Hi I am Peter judge and I am having problems paying my o2 bill this month but I can pay on the 17th but me and my partner Sophie Kemp will need our phones to contact our children’s school and I need mine for work so is there any chance that we can ha...

pjudge by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing pay day

I've been trying for months to change my day that I pay my bill to the 20th as pay day changed and still they haven't done it but I'm still getting late payment fees and still get cut off and have to borrow to pay to get it back on as anyone got a ph...


Hello could someone give me a ring please 

Fiona02_ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Spend cap

I would like to lift a spend cap