Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bills

Hello I recently changed to a pay monthly contract which is meant to be £26 a month. However my bill in Jan was £33.19 and in Feb it was £30.33. Why do i have extra charges? This seems excessive for what i use my mobile for. Natalie

Resolved! Straight to Forum?

Hi...does anyone know how I can get straight to this forum without going through the main O2 website? If I log onto website there doesn't seem to be a quick link shown that will get me here. At the moment I find it easier to go to my inbox where I ha...

Resolved! new sim is not working

my replacement pay monthly is not registering on my phone any ideas and how do i get my phone unlocked to use anther sim in it cheers tom

Resolved! iPhone not working - still paying remaining contract...unsatisfied with service

My partner put my iphone through the washing machine in December 2012...I was hugely dependent on my iPhone and although I tried I was unable to fix it. My upgrade isn't due til May, I have continued to pay for a phone I do not use. Is there anything...

Resolved! upgrade

hello my name is genelyn, ive made an online upgrade on 26/02 or 25/02 but i dont seem to see any confirmation that you received my request. thank you.

Resolved! When does BoltOn starts?

Hi all, i've got an O2 Pay & Go Go Go 500 Texts + 75 Mins + 100MB web and next to that a The Allrounder Web Bolt On. I received a SMS now stating that i've got 25MB left and after this i'll pay GBP1 a day for mobile web. However when i check my balan...

Resolved! Cancellation

Please can someone tell me how the cancellation fees are worked out if I am not happy with my contract? I swear I was misquoted

Resolved! How do I stop my ipad sim only (payg) billing my credit card automatically?

I pay 10 pound a month for a sim for my ipad. Last month, the payment came out automatically from the credit card I used in Janurary. I would prefer to take manual control of this and decide when to top up. This month for example, I used none of my 3...

Resolved! New Contract (from PAYG)

Hi All...another couple of queries before I ring 202 today to 'activate my new contract' on my S3. I want to keep my old number from my existing Galaxy Y while using the S3...I know the S3 has a micro sim and apparently O2 will electronically transfe...

Resolved! Network error

why does it keep coming up when there is a strong signal a mate also has the same problem

O2

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