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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Device plan

Hi I'm just wondering how come my device plan is saying overdue when it was paid today

Fraudulent call

I was charged over £700.00 for a supposedly almost 5 hours call apparently to Tunisia or Brazil depending on which O2 supervisor I spoke to. The call was 100% not made from my phone as we know no one in either country. I have spent hours on the phone...

No internet connection

I have two contracts and both the internet connection is very bad

Billing

I have recently changed from monthly contract to sun only. My last monthly bill has not been pro rated and is the full amount???my internet banking is showing DD first payment and when I logon online I cannot see previous bills either???

Hello can someone advise me regards to my upgrade I made please

I recently contacted 02 customer services regards to my upgrade because I made an upgrade online I received a number beginning with NC And it never went through so customer service told me to clear any baskets of any orders and check my spam mail etc...

Text to UAE won't send

Hi _ I got a text from UAE so bought bolt-on so I could reply but it won't send....any ideas?Thanks

Resolved! Payment Plan

Hi, I set up a payment plan today, but the app doesn’t show my monthly payment amount for the next 6 months. Can you please advise, so I can make sure it is covered? Can I make an early payment- 1st one is due 31st December. Or would I have to make a...

Resolved! Bill payment

I have two numbers on my account one is my husband’s i am trying to pay his bill on my o2 but i cant his number doesn’t come up

Plans

Hi I bought to plans Yesterday for two existing numbers and it looks like there are not activated yet. Could you advice when I will get them activated? Thanks, Carolina

Resolved! Upgrade

Hi, I was eligible for a free upgrade 16th December (yesterday). But today I'm finding that every phone I add to my basket via the upgrade portal is telling me I have to pay £21.90 upfront (the remainder of my device plan). Up to 16th December, I was...

O2

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