Very poor coverage

[Ead]

Hi I’ve had v poor coverage all around for a few months now. 
I’ve also had repeated calls from you. I don’t trust these calls as they are offering e a discount on my bills . Is there another way these things can be resolved please 

. I may have to move provider as the reception is so poor . Do you know when this will be fixed? 
thank you 

[MI5]

@Ead 

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

Use the My Network app to report issues https://www.o2.co.uk/apps/my-network

[Oxonian]

A couple more links @Ead that might help you :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[MI5]

A - the network isn't down

B- covered in the link I gave already.

I’m still having problems with the network.

You might be able to fix the issue yourself. Try:

• turning Airplane Mode on, then off again
• charging your battery – a low battery can affect how well your phone connects to the network
• selecting the network manually in your settings, and making sure data is switched on
• checking your device is running off the latest software version
• checking your sim is 4G/5G enabled – if it’s not, you won’t be able to connect to our data network.

If you’re having issues in different areas, try your sim in a different O2 device. If the problem stops, there’s an issue with your device. And if a different O2 sim works in your device, then there’s a problem with your sim.

If your device and sim seem to be okay, keep an eye on the My Network app. It can take up to an hour for updates to appear.

Need help with any of these tips? Check out our internet and network coverage troubleshooter. Just choose your device and follow the steps.

If it turns out that your device or sim is the problem, contact us and we’ll be happy to help.