Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Lost phone so can't reach O2

Hello, I lost my phone and need to communicate that to O2 but can't since I'm without my only mobile. I looked at O2's website far and wide and haven't seen any email address, so I'm practically unable to communicate with them.I also can't access the...

acheronte by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelling contract

I've just bought a contract phone online two days ago - just realised I can't find my passport so im unable to pick it up. The guy said he can't do anything before I cancel my current contract. My current phone is broken and I seriously don't know ho...

Derbhla by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Renewing Big Bundle

Hello, is there a way of renewing £10 data Big Bundle if it runs out before the renewal date. As far as I can see the only way to get more data is to buy a Bolt-on but can the Big Bundle be renewed early? Thanks

koala321 by Level 7: Part Timer
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hi I've just upgraded does my chrome book come automatically 

CLimo66 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! insurance

I want to discuss the problems with my phone.

Resolved! Phone locked

I went to Greece for 50 days when I landed in uk my phone had been disconnected and I couldn’t make any callsmy monthly bill was £72.00 I ended up paying £120.00 to have it teconnectedi am leaving for Greece again this time for 6 months will it happe...

Sue12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Roaming charges in Europe

hello. I’ve been in Greece for the past week but have been charged £4.99 on 5 out of the 7 days… I’m guessing my phone connected to a non-European network on these days. Is it possible to speak to someone to get these removed or am I just wasting my ...

Kitcorner by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Do O2 treat trans people like fraudsters?

I’m a transgender woman who legally changed her name back in March 2021. Will I be able to place an order with O2 or will they cancel any I make, freeze my account and treat me like a fraudster? I've had that problem with Sky and don't want to repeat...

Returns address

Hi i sent a phone via Royal Mail to the address below is this still the same address for returning devices. O2 Returns CentreCommunication houseVulcan road north Norwich NR66AQ

Kieran2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Phones won’t work in Italy

I have the travel bolt on, but my phone will not work at all - no data, won’t send texts, internet doesn’t work, etc. Any ideas?

Jbax by Level 1: Joiner
  • 1 replies
  • 0 kudos