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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 271635 Views
  • 2 replies
  • 2 kudos

When will my order come through?

I have ordered a phone online, went through credit checks and finally after 7 days my application has been accepted. On the email it then says "login to your account to see what to do next." I have done this and nothing is showing up on my account. D...

Rok123 by • Level 1: Joiner
  • 591 Views
  • 1 replies
  • 0 kudos

Unable to make contact about new billing system

I have been sent a letter from o2 requesting I call them otherwise they will no longer be providing me with their service. I have called many times, never spoke to anyone and just listened to music for a total of 4 hours! I've text the help service o...

Sarahcr by • Level 1: Joiner
  • 1441 Views
  • 8 replies
  • 0 kudos

Billing

Hi, My latest bill contains a charge of £2.389 to the number 08540589000. I dont recognise this and believe that it may be a scam. Will you please investigate the charge and let me know who the call was to and exactly when it was made. Please reply b...

Nick238 by • Level 1: Joiner
  • 599 Views
  • 2 replies
  • 0 kudos

Cancellation

I would like to cancel this account please as of today , Account No - (REMOVED)

NC-56 by • Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

ENFORCEMENT AND TERMINATION NOTICE

I received an email from O2 on 1st May advising that Some of my O2 terms are changing.The following paragraph has been cut and pasted from the email:"There’s nothing you need to do. However, because of these changes, you have the right to end your Ai...

SteveP70 by • Level 1: Joiner
  • 1041 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel insurance

Hi, I'd like to cancel my O2 insurance please 

Resolved! Debt collection

You have sent me a debt collection letter when i have already paid off the contract and terminated it. I cant call you as the phone number doesnt work. You dont call me. Please urgently get in contact.

Call1 by • Level 1: Joiner
  • 820 Views
  • 2 replies
  • 0 kudos

Resolved! E Sim problem help needed

My husband smashed his old phone ( iphone 12) and as I manage all the phone accounts theres alway a spare 'upgrade' somewhere. This happened to be my Son's plan. The new phone arrived and it's automatically set up the esim with my Son's number as wel...

Resolved! Fraud.

Ok so I do not know if this is in correct place but a few days ago I stupidly fell for a scam phone call calling from a private number instead of the normal numbers that they use so I can't block or report the number but after I got my account back I...

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