Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch up is STILL broken.

Using Switch up after a bill is generated will result in an outgoing call and data bar. The last 2 times I've switched up resulted in line disconnection because of non payment of £0.00 outstanding from the last device. The switch up indeed fully sett...

Ifitness

Been scammed almost £300 by ifitness. 02 fobbed me off with a number which doesn't exist. Please help?

Resolved! Stolen phone

I need to report a stolen phone. The help desk phone is never answered. How can I do this by email?

Resolved! change my bank details

Id like to change my bank details

URGENT: Change my bill / tariff

Dear O2 team, I did not realise my bill had gone up from £15 to £31.42. I want to change my tariff before my next bill. However, online it says "unfortunately we can't change your tariff right now". Also, on the 4th of January I was billed £31.42, bu...

Resolved! Virgin Media / O2 customer -Cancelling VM, what happens to O2 contract?

Hello,18 months ago I took out a Virgin media contract that included a mobile sim from O2.My VM contract is coming to an end and their renewal price isn't competitive, so I've started the cancellation process with them.I was told by VM that my O2 con...

Selling a phone

Was transfered over from virgin last year.Can we sell our phones while under contract? Think it is yes. But would like it to be confirmed

New contract

Hey I’ve just got an iPhone 13 out on contract. Firstly it said £20 upfront however Apple Pay would hold it until a credit check was done. Apple Pay didn’t hold it and the £20 came out. Then when it went to the confirm order page it came up asking fo...

I ordered a phone and payed the £20 upfront cost but then it just said something went wrong

Resolved! mobile data allowance

What happens when you nearly reach your data allowance for the month? Do you get an alert or is there something that can be put in place so you don't go over your allowance?

O2

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