Cancel contract

[Andy46]

I’m trying to contact 02 to cancel my contract

[Cleoriff]

@Andy46 

Info here Guide: Cancelling Your Contract 

Guide: How to find help & contact O2 

[Leyla]

Me too, where even has live chat gone, I cannot find a link for it anywhere

[TallTrees]

@Leyla 

Read here

Guide: Cancelling Your Contract 

[Oxonian]

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@Leyla wrote:

Me too, where even has live chat gone, I cannot find a link for it anywhere

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Live chat occasionally pops up if you hover on the sales' page of the website @Leyla ; you can also access live chat from within "Support" on My O2. 

Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help to solve problems. If you need to contact O2, messaging on social media can work well :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving issues. 👍

[Enlli]

Chat is now available through the help section of MyO2. However, you can't cancel from there 

[Bambino]

@Andy46, @Leyla You don't need to talk to anyone. Just request a PAC, as per the guide, and give the PAC to your new provider. This retains your number and cancels your O2 contract. You just need to be aware of early termination fees if you're canceling before your contract is up.