Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My New contract isnt set up correctly

I upgraded my account at the start of May - I should be on £12.99 for my tariff and £25 for the phone rental however the Direct debit this month out of my account was for £25.99 and £23.99 - I dont understand why this was double - also I should be ge...

Resolved! Need help to change my bank details as lost bank card

I,v been trying to change my bank details as i,v lost my bank card but it asks for the 3 digit numbers on the back of the card and i can,t give it to you as i don,t have my card so could you help me change my bank details so i don,t get disconnected ...

Simplicity anniversary date

Hi,My Anniversary date is 7th June for my O2 Simplicity 500 texts + 100mins. My tariff allowance is finished so I am paying for my calls! Can I renew my tariff allowance for a date previously then the 7th of June? Top up with £10.50 is enough to chan...

Resolved! 02 contract due to end

My contract with 02 is due to finish on the 20th July, 2013. I don't want to renew it. What is the procedure?

Resolved! Customer Service

I have been trying to cancel my contract for two days now but cannot get through to a human being on the phone despite waiting over an hour on hold several times!!! I've tried web chat twice now but get to the point where I'm being put through to the...

Order cancelled by O2 yet money taken out of account

I tried to order a new phone for my daughter's birthday next week and the order had no sooner gone thro' and the money taken from my account when I got an email saying the order was cancelled due to allocations of phones to my account. Now I have to ...

O2 starting to treat me as crap

Hi I have been with o2 for quite some time, and have always praised them for treating me as a person however, that has now diminished. The last three months have been hell, my account has been changed, they have taken my monthly premium twice in one ...

Beware leaving O2

Having had zero coverage since moving I sought a PAC code which was itself a bit of a trial. I had no issues with O2 before just the phone did not work.Got the PAC, went to new provider and yes, surprise surprise, O2 had not unlocked MY phone. Quoted...

Resolved! Back from abroad

I did not change my plan when i went to spain but i got a text saying i was on an international plan,does it automatically revert me back to uk charges now i am back or do i have to contact o2.

Resolved! O2 privacy policy

I'm a pay monthly customer and I was just about to sign up to the O2 wifi service but checked the Privacy policy first which stated.... "You also agree to information about you and your use of the Service including, but not limited to, how you conduc...

O2

Forum Posts