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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New On and On simplicity conditions

I am currently a user of a pay as you go sim on O2 and on the tariff of unlimited o2 texts and calls. I am considering purchasing the iphone 5 and upgrading to the new on and on simplicity as it provides minutes and texts as well as data however I ha...

Resolved! Switching from Pay as you go to pay monthly

Hello, My apologies if there is already a post asking about this, a quick search didnt find one. I am in the process of getting a new phone on pay monthly. Ive been on Pay As you Go for a number of years now. I have purchased the contract through dia...

Resolved! Cannot access Voicemail on PAYG

I have a pay and go phone and I cannot access the voicemail on it. I just get a recorded message asking me to enter the mobile number followed by the #, but it just tells that the number isn't valid. I've checked it and checked it and know it's right...

Resolved! I don't understand the extra charges on my bill

Hi all Apologies in advance for stupid questions! I'm new to Pay Monthly so after 14yrs of topping my mobile up, I'm struggling to get used to the bill. I don't understand why it is £5 more than my agreed contract amount, and I can't see a break down...

Resolved! MMS messages not sending

Hi all Apologies in advance for stupid questions! I'm new to Pay Monthly and am a bit stuck. My phone (Galaxy S3) doesn't appear to be sending my MMS messages. I recall when this was the case with my Pay & Go phone I was sent a text message that aske...

Resolved! I live abroad

I live abroad but still keep my o2 number. But how can I top up because online or over the phone o2 ask for a post code which I don't have as my bank card which is English is registered to my address abroad??:smileysad: also how do I ask these questi...

Resolved! Not registered on Network problem

After using an O2 number for at least 4 years--- At a crucial moment the Galaxy S2- stopped connecting to txt or phone, giving a Not registered on Network message. It still does when I attempt to phone even 202. After attempting to find a way to cont...

Resolved! Transferring telephone number between family members

Hi there.I have been a 02/BT Cellnet customer since 1998 and have been in my current contract since July 2005 (looong overdue an upgrade). The payments come out of my own bank account via direct debit, however... the contract is actually in my grandf...

Resolved! Contract expiry/upgrade

My 24 month contract is due for renewal today. Have looked at the options for upgrade etc but can anyone tell me what happens if I do nothing. Will my current tariff continue or will it be changed by o2? Can't find the answer to this on o2 website an...

Where is the love for long term loyal customers?

Hi all, i've been a loyal o2 customer for over 8 years now. My o2 contract is due for renewal on the 12th of this month (November 2012) so I thought I would contact an advisor through the chat system to see what offers/discounts o2 could give me agai...

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