Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fun upgrading... NOT!

Thought I would update to 4G, all done via online chat "do I need to upgrade my sim" I asked the answer was NO... sure I read somewhere that you have to anyway received the update and no data service and no 4G.... I Phoned o2 last night and you've gu...

Resolved! itemised bill options

is it possible to request a phone number not showing up on your itemised bill for a short time? if so how would you do this and could you reverse it at any time thanks gail

Resolved! porting number but not ending contract

Hello Can I port my O2 number to another network and get a new number for this contract and therefore keep this contract until the end date? thanks

Resolved! I now have 2 mobile numbers shown on my account

Hi, I collected a new 5S from an O2 store yesterday, which had a new sim.I already have a 4S but I'm selling that to a friend. I've setup the new phone but I have a new number. I have had my existing number for 20 years (yes really!) and I don't want...

Resolved! How to get phone fixed/replaced under the insurance?

I apologise in advance because this is probably a stupid question but I took out insurance when I got my phone at o2 and now I need to contact the insurance people to fix my phone but I don't know how to do this. Can anyone please advise me on how to...

Resolved! Send and lend credit optionl

Hi just a query or possibly a great idea,I have 2 phones,One is used for work and the other is for family and friends.I was wonering;Is there an app or service where i could move credit from one of my sim card or accounts to my other sim? Maybe if my...

Resolved! Paying bill in full?

Hello there i have a few contracts out here and there. And all are used by me or family. I was wondering if there is a way to put the rest of the money needed for the rest of the contract period into an account or something and have it be taken out o...

Resolved! recently left o2

HI, I has a monthly phone with o2 for over 8 years and have recently left to another service provider. I transferred my number over no problems- however I am still receiving messages from 02 detailing my bolt on offers. I sucessfully tranferred my nu...

Resolved! Terrible Customer service trying to upgrade after contract finishes

Hi there, I've had an almost faultless service from o2 for around 6 years now on pay monthly. I currently have two phones with o2 on pay monthly (I work as a mobile developer so need multiple devices) and have always been happy with my service. Howev...

Resolved! Tracking order

I'm trying to trace my new order online and I can't find option, can anyone help?

O2

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