Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Poor signal booster

Hi allI have crap signal at home, I have changed settings as suggested by O2, still goes no service or if I have service disappears when u try and make callsHas anyone got an O2 home signal booster, has anyone got one out of O2Thanks

Resolved! transfer standard sim to "used" micro sim?

my brother has just got iphone5 today along with a new sim card, leaving an iphone4 with micro sim but that is now de-activated after switching over to the new phone. we have a spare old standard sim thats still in use and looking to upgrade it so ca...

Resolved! Question about my bill

Hi, Just wanted to clarify this before I cancel my direct debit! I cancelled my contract earlier this month and got my final o2 bill today, and in the email it says "the balance on your account means you have nothing to pay this month", I checked thr...

Resolved! Adding PAYG phone number to existing pay monthly account

Hello, I already have a pay monthly phone and MyO2 account. I have just got a PAYG sim and phone number to use as a second phone, how do I add this to my already existing MyO2 account? I don't want to have to have two accounts! Cheers.

Resolved! Change my Order

Does anyone have a secret method of getting anyone at O2 to understand a simle change I need to make. Have been trying for 4 days to change the delivery address for an order. Each time I am told it has been done, however when I contact the delivery c...

Resolved! Credit draining

I just got pay and go go go and had £10 credit. There's no way I've used text or call allowance yet my £10 is now at £7 and being eaten away every time I send a text. Any ideas please?

Resolved! my account

how can i find out how i have used my top up, i would like an itemised account. is this possible

Resolved! Direct Debit stopped by bank

I'm running low on funds this month, and thought i had enough to cover the surprise bills that like to come out a few days before payday. Everything went fine for all my other bills except for o2, which the bank did the direct debit for, but then sen...

Resolved! O2 Refresh/ Phone Plan

The below terms confuse me - these terms are for iPhone 5S, Airtime: £17, Phone Plan, £15 and £169.99 upfront. So that means for phone I would be only paying £530, but it says phone price is £600. And do I own the phone now or when paying the credit ...

Resolved! can't pass 02s credit checks?

No idea why but for some reason I can't join o2 as I can't pass the credit checks. Never had any problems. I'm currently with 3 on a sim only contract. Never had any issues.

O2

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