Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPhone 5c And 4G Data Issues

I am having issues with my O2 4G connection on my iPhone 5s. I just recently got my phone and was using 3G just fine. As soon as i turned on my 4G friday night, I was within wifi, i stepped out for lunch the next day, was using my phone normally, and...

Resolved! end of contract options

what happens at the end of 24 month contract for mobile phone - does service stop? what about handset?

Resolved! 02 Web Daily

Hi, I have an Iphone 4, i am on a sim only contract simplicty that has no data, but i am however active for 02 web daily, i am not sure how this works.I have turned celluar data on, turned wifi off to see if it works, when i connect to safari or some...

Resolved! Family Bolt On, website error when I try to change or cancel.

I've just renewed my contract with unlimited minutes and texts and want to cancel the Family Bolt On that has carried over from my previous contract. When I try and do it through the website it just comes up with an error message. Does anyone know a ...

Resolved! Account closing / PAC code / Help from O2 staff please...

Hi,I took out an O2 iPhone 5s contract at the Apple Store a few days ago. For reasons I won't bore you with, I have this morning returned the phone and had the contract cancelled by Apple.I do though need my PAC code. I originally ported it in from T...

Resolved! Why is my account showing a phone I don't have ?

My account says I have one phone and I know that it is not the one I am using! I cannot change the imei or the type of phone on the account.It also says I am not eligable for an upgrade - I have never upgraded and have had the account for approx 15 y...

Lost my SIM card, just been on with live chat to order new one

Topic. I had to take my Galaxy S3 in to be repaired (again!) last Thursday to the O2 store in Meadowhall, had to remove the SIM card with all my numbers from the phone, which I put into the back of my wallet, the SIM card has now been somehow lost. I...

Resolved! Network Activation Code

My son has been given a Galaxy S2 by his brother who has upgraded to an S4,the phone was on Orange but as my son is a O2 contract customer he had the phone unlocked but it is asking for a Network Activation code when he puts the O2 sim in, is this so...

02 have lost my phone

Hi,I sent my phone for repair via my local O2 outlet on Tuesday 17th Sept and was told it should be returned by 4 days, after several phone calls etc I have been told today that my phone seems to have been lost and an investigation into this has been...

Resolved! "make a payment" in my o2 app & the 2729 number

from in app & o2 billing text reminders is not ringing....are o2 aware of this?how do I call an o2 0800 number for free on my mobile? or are they free anyway due to them being o2 numbers?I don't want to be racking up charges by ringing this 0800 o2 n...

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