Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Short Codes

What is Short Code 82288?

Pay & Go Top Up

Please can someone advise if when on Pay & Go with a £10 top up, does any remaining balance get carried forward to the next month or do you lose it when you do your next top up? Thanks

Resolved! O2 refresh contract expiry and porting old number

Hi all, just a quick query regarding the cancellation of my o2 contract. My contract is due to expire at the end of this month (31/12/15) and i have found a new deal via a third party that i will be signing up for. However the third party deal is sti...

Resolved! O2 coverage of my village pooor for a month now

Our whole village has had poor coverage for a month now.The O2 chat "gurus" vary in their ability to tell me the status. A couple of weeks ago, one cared enough to find out that the local mast has had some work starting 8th August, and that it was "p...

Resolved! Cost of bills is ridiculous

I am supposed to pay £50 a month (including extra data I have added) for some reason as I have logged in to my O2 I have seen all of my previous bills. Only to see that 02 constantly seen to bump my bill up to £100-£190 each month. When I view breakd...

Signal Issues, 4G poor service, unable to make calls

Hi All, i'm having issues where by my phone connects to 4G in some non-4G areas and I can't make calls and texts or occasionally can make and receive calls but the quaility is awful. The data is also none exsist when the phone locks to 4G. Is anyone ...

Resolved! 24 hours since "Thank you for your 02 order" e-mail and nothing after.

" We're currently processing your request and we will be in touch shortlyto give you an update on its progress and information on its delivery. " - Quoted from the e-mail.Just curious as to if there are any delays, stock issues or anything because in...

Resolved! Contacting O2

What is the best time to try and contact - seem to be busy all the time?

Resolved! data usage

How do i keep a check my data usage on my iphone 5S?

Resolved! iPhone Pay as you Go

I have just changed fro a contract to Pay as you Go as I use my phone very little.I also have an IPad which I use all the time which is through Sky. I put £10 on my phone last week and now my balance is Zero. What is eating all my credit?I am 56 and ...

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