Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! COMPLAINT: Have changed to Pay as you go, but continuously be charged for pay monthly!

Have use O2 for 3years more. I've changed to pay as you go after September !(call your service number in Augest, you staff said I need a new SIM card for that, and I receive the new card at the begining of September.Called you at the same day I recei...

Resolved! warning about topping up and o2 customer service

on saturday i had a problem with o2 top-up not crediting my wifes phone after the £15 was taken from my account. I used the on line top-up using my card. the bank has confirmed o2 definately took the money with a transaction id and i have an email re...

Resolved! Handset Returns Nightmare

Pretty frustrated with O2 just now. I ordered a new PAYG handset on the 23/11. It arrived on 28/11, and after a couple of days playing around with it, I decided that I don't like the phone. I called Customer Service this afternoon to enquire about re...

Resolved! porting

Hi, I upgraded my Iphone to Note 3 on Saturday and kept my number. I am not an expert on these things but the guy in the shop (who was very helpful as I had originally changed provider when ordering the Note 3) said to turn my phone off in a few hour...

Resolved! Poor customer service!!!!!!!!!!!!11

Why does 02 not inform customers clearly that they will be charged for texts over 160 characters long? 02 does not state this in 'My tariff' or ''My allowances'. Tonight I chated with staff Garry and 'supervisor' Kristopher (who decided to cut me off...

Resolved! Decreasing Tariff

I bought an iPhone in late November last year on a 24 month contract. The contract terms clearly state that after half of the minimum term (24mnths) has passed, I will be able to downgrade the tariff if I want to. Now 12 months have passed, I should ...

Resolved! What can I do about loss of coverage?

I have allways had a reasonable reception at my home in Corsham, Wiltshire. But for the past week and a half I have had no signalon my O2 phone for the majority of the time. Missing important calls which might mean I get some work. (Being self employ...

Resolved! Online billing / My O2

How long does it take for details of my bill to appear on My O2? The amount due has changed in the summary but, when I click on 'View my airtime bill' it still shows last month's details. I disagree with the amount due in November, hence wanting to c...

Resolved! Top Up credit being used up by unautherised texts & calls!

Hi, I would like someone to help me please, I live in Spain but have always kept my O2 pay as u go English mobile topped up for when we go to UK or for friends to use. My credit is being eaten up by all these 'Firms' that persist in texting or ringin...

Resolved! International Calls

I took a contract out on February and was told in the O2 shop international calls where included, when I started getting charged for friends in Southern Ireland I went to the shop and complained they said there was no such contract in 02, the Lady wh...

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