Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving O2 and keeping number

I cannot find it anywhere on site, other than a suggestion to call if you are thinking about leaving, but with the hours I am working at the moment this will be difficult. All I am after at the moment is advice on the smoothest way to move to another...

Receipt for O2 Mobile Broadband payments

I have an iPad on an O2 Mobile Broadband monthly payment contract. O2 have recently stopped showing the amount I pay each month on the email I receive each month when they acknowledge my payment and tell me how much data I have available to use. They...

Resolved! Network settings

Unfortunately, due to water damage and no warranty, I was forced to temporarily downgrade to an older handset, a Galaxy Ace with Android 2.2.1 util I can afford to refresh (I'm on a pay monthly package).I've been texting 2020 but no matter how many t...

Resolved! O2 app and online bill not showing data usage

My O2 app is not showing how much data I am using and how much I have remaining. It shows how many texts and minutes I have used and how many I have remaining but when I go onto the data tab it just says "sorry there has been a problem, please try ag...

Resolved! New York Nightmare

I am a new O2 Pay & Go user. I topped up online once and set up automatic topup. I arrived in New York on Friday and noticed that my balance was very low, so I tried to manually top up, but I had a "card payment failed" message, both online and using...

Resolved! Unable to send or receive pictures

I have lost the ability to send or receive photo messages. HOw do Iget this reinstated please.

Resolved! ringtones

I have a Nokia Lumia 520. Someone has sent me a ringtone that I like and I've downloaded it. But I cannot find it on the phone in ringtones. I can still find it attached to the e-mail he sent, and play it, but cannot make it as a ringtone. What am I ...

Resolved! O2 4G YORK

Just realised my phone is showing 4G connection, I checked O2's coverage checker and there isn't anything listed about the roll out yet, I knew it was already live in Leeds but could not find anything regarding York. Can anyone confirm if it has inde...

Resolved! Upgrade due but don't have the original phone

Hi, I am due an upgrade on a monthly contract in April, but the phone from O2 was destroyed by water damage and I have been using a second hand one with my monthly SIM. Will this matter when it comes to upgrade? Do you have to 'swap' the old for a ne...

Resolved! Number not in use

Hi everyone!This is my first post on O2 forums so sorry if I'm bothering someone with newbie questions. Here goes.My wife is abroad now. Namely, in Moldova, Republic of.The problem is I cannot call her. I can call other mobile numbers on the same net...

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