Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Delayed texts, calls going straight to voicemail despite full signal. Is this getting worse?

I've been an O2 cutomer for ten years, and currently have three handsets, and am seriously thinking of leaving O2.Over the last four or five days I have found it hard to contact other O2 users. Phoning my wife or son goes straight to voicemail, and a...

Resolved! RIP OFF Hidden charges.FROM O2

I hate been ripped off but i find o2 have these hidden charges that are not very clear till you use them.. i.e mms messages ,0844 numbers .text longer than 3 messages . I rang an 0844 number got through had my conversation then found call cost nearly...

Resolved! Detailed usage summary

Yesterday at 17.16 I had call time loaded and my balance was £16.83. I have just sent a message and tells me my balance is £1.83. Tell me / show me how £15.00 has disappeared from my phone?

Resolved! Mms messages increased from 17p to 33p

Anyone else noticed that their mms messages have increased by almost double since February? Called O2 Monday to try and work out why my bills had suddenly increased over last 2 months, not a mention of the mms increase.

Resolved! No 3g... Support seem as confused as me.

Hi guys. I'm a bit lost. Sorry if I ramble, but I just want to make sure I cover everything. Thanks for reading. I took out a new contract with O2 for 24 months, unlimited calls/texts and 5GB data. It's a Nokia Lumia 925. The 5GB of data was the main...

Resolved! HTC One M8 Voucher

Hi, Has anyone else not recevied their voucher yet? Mine's still not arrived.

Resolved! International credit card payment

Hi, I don't have a UK credit card and am abroad, how do I top up my Pay and Go?

Resolved! Failed to fulfill the offer I was given with my new contract

Hello, I'd like to start by saying I'm not happy with the service I have received so far. I have been passed from pillar to post and no one has taken ownership of this at all. I will keep it as brief as possible. 9th Apr - took out upgrade offer (HTC...

Paying by bank transfer?

I've got a bit of a vicious circle going on here... My bank has done one of those routine fraud protection things on my debit card, meaning that until I contact them to confirm a list of recent transactions, I can't use my card. The problem is that m...

Resolved! Old number porting has not worked

I recently purchased an iPhone 5C from O2 on a pay monthly contract. The phone worked perfectly, until I had a Tesco phone number from a previous phone ported to it. I received a PAC code from Tesco, gave it to O2, and on the 7th of May the transfer ...

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