Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Signal Strength and POOR Customer Service

I know this is an old thread but... Been with O2 for as many years as I can remember and always had a perfect signal everywhere even in various places in the lake district and of course in the home but since I got my Nokia 710 smart phone about 5 mon...

dircet debit

i need to cancel my dircet debit for pay as you go go i did try and phone and cancel but no good

Resolved! Reaching end of Contract (horaay) confusing advise on cancelling service.

One of my three O2 Contracts ends in March 2015 (bring on the brass band). Today I contacted chat to get the exact proceedure for cancelling this contract and I have never received such a confusing and contradictatory set of instructions in my life!!...

O2 Travel - obscene charges

Can a member of staff justify the pricing behind the O2 travel package; clearly when going abroad you should be able to sign up to a data package, as you can with O2 travel. Being able to pay £2 a day safe in the knowledge that you can use data and n...

Resolved! paying contract out

How do I know how many months I have left of my contract?

Resolved! My bill isn't overdue, but 02 says it is.

Hello! Whenever I try to use my phone to call someone or even access voicemail, I am redirected without fail to an automated billing center, telling me that my phone bill is overdue. The trouble is, it isn't. My bill is paid monthly, via direct debit...

Resolved! Re: change account details

I purchased a phone for a friend but want his name and number on this account not mine and need help doing this as I don't have an account with 02 any longer and it is proving a nightmare to change it

O2 Data Travel experience

Here's what kind of data speeds I was enjoying whilst roaming in Ireland: I wasn't really a heavy user though - 10-20 emails a day, occasional Messenger/Whatsapp text here and there, that's about it. Also noticed that I would not be able to make a ca...

Resolved! Billed for sexy content by a 3rd party I DID NOT SIGN UP FOR

I have started getting texts saying i'm being billed for "sexy content". I spoke to o2 and it's apparently because i signed up for a premium service at some time in the past for "information services" and they may have sold on my info. So the followi...

Resolved! Big Talker - Pay and Go

If I start with a £10 top up I'd get 3000 O2 texts and 50MB (3G) data. I assume any texts / data not used are lost at the end of the month? If at the end of the month there is credit remaining does that carry over ok? It's possible to purchase 3G dat...

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