Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Number not porting over

Hello, I got a new sim and requested my number be transferred from Tesco, I gave my pac code and number to be transferred. I’ve put my new sim In phone and my number hasn’t transferred over, how long does this take it’s been over 24hrs. Thank you.

Joelyben by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! VAT invoices

I want to download my monthly invoices for my VAT return.The form has recently changed (since my last VAT return) so I see my last (November) bill but nothing earlier. The form is identical to previously BUT the dropdown to choose the month is missin...

xeg12 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 5g sim card

I got upgrade last week and got a new 5g sim card. I live in NI and no 5g in my area but they said that's OK still. Did all I had to with swim swap and 5 days later my phone womt work for outgoing calls or the Internet etc unless I am in WiFi. People...

Rh04 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data and signal

I’ve just set up a new I phone through an upgrade. Everything’s is switched over but I’m not getting any service when out of the home. I have to connect to Wi-Fi or use personal hotspot on my old phone. Can you advise?

Shin50 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 is a disaster

I've decided to renew my sim only contract, this time for next 24 months. I did it by phone because chat option is no longer available despite O2 representatives telling it is. On the last Monday I decided to go with30GBData with unlimited minutes an...

Resolved! SMS msg problems on iPhone

I can’t get sms txt msgs on my iPhone from android phones nor anyone else’s that doesn’t have an iPhone everything has been checked and I have been through the o2helplines and tutorials

Thorfin by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone, but don't want to start using it yet.

Hi, I have just received a new phone; it's a birthday present for my son, so it won't be set up and used until mid-December. I don't suppose that's a problem? I understand that the contract will start immediately, but other than that leaving the phon...

TNJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Recently upgraded, cannot download my bills from prior to that

I upgraded recently (from airtime only to device+airtime) and October was my first bill under the new contract. I can not see or print my bills from prior to that, even via the 'previous bills' tab as other threads have explained and as noted in this...

Resolved! Previous Statements

Hi - it seems O2 have changed they way we view previous statements; does anyone know where they are now? It is so frustrating to spend hours search the whole site, no-one available for webchat?

SarBre by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! When will my Data turn back on?

Hi everyone! Ok so my bill was overdue for a couple of days (Bad me! I know) but it’s now been paid and I’m just wondering when my data will be deactivated as I heavily rely on it in order to contact my carer in the event we get separated (I am non-v...

Mischief by Level 1: Joiner
  • 1 replies
  • 0 kudos