Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Two numbers and two accounts was told it would switch over

Order new tariff and now have two numbers and two monthly bills. Was told this would automatically transfer

03457 call charges on Pay monthly how much PLease?

just wondering how we are being charged when dialling 03457 numbers on a pay monthly tarriff Please?

cancelling contract - virgin

Hi, i had an O2 simcard as part of a package through Virgin. The contract term is up, i have never used the simcard, i have know idea where it even is. How do i cancel the contract without receiving a text to that number for verification?? Cheers Joh...

Resolved! Change Bank Details

Need to change bank direct debit details how do I do this online or do I need to speak to an advisor ?

Phone bill

Every month my phone bill is increasing why?

Extra

I have a extra bill for 9.99 monthly, i don't know what is that, can you help me cancel it directly?

Previous Virgin Mobile Account Access/Bills

Hi, For my employer I need a copy of my previous bills from virgin media mobile. The o2 platform only has bills going back approx 6 months. Does anyone know the address of the old portal so I can pull the bills myself or how I can go about doing this...

Resolved! Lost sim

I’ve lost my sim and want to reorder one online but I can’t get access to my account as I can’t get the text message code through. Please help! Thanks.

Resolved! Extras

I have recently made a new purchase. My o2 says i have extras i can claim but when i go on the page theres nothing showing?

Problems with o2 including bill

I have an outstanding bill despite changing to a new contract in June which is twice the cost of the original.This bill should not be charged. I also have issues with my wife's phone whom is unable to use data or call, she was never sent a sim card a...

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