Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New Customer transferred to new phone but can't download eSim without old number

I'm a new customer transferring from another provider. My new phone was purchased directly from Apple, not O2. My original number was mean to port to my new phone yesterday, 25/06/2024. My number still hasn't ported. It looks like I may need to downl...

Resolved! Volt extras

I moved house and my Virgin media account was closed. As a result I have lost my volt perks. I have now got Virgin broadband and Tv at my new property and would like to get the perks back. My new Virgin account is [removed] [mod edit: we'd ask that m...

The first payment was deducted from my account

The first payment of £30 has been deducted from my account and I have not been able to access my purchases

No service

My son lost his phone had the sim and phone locked then found it rang and had sim and phone unlocked now have no service

Wrong number on order

Won't let me update. Trying to send sms with verification code but there is a wrong digit on the phone number:(

Data roaming problems - paid for bolt-on, still not working and charged 3 times!

Hi O2I am in Singapore and just ordered a "bolt-on" to use the data roaming here. I still cannot get any access and furthermore, I was charged 3 times !!! Please help. Thank you.

Charges for receiving scam calls when abroad

Why have i been charged £2 per scam call received whilst i was abroad. I haven't made any calls and i certainly never seen or heard that amount of calls in the 2 weeks i was away this is a lot of money amounted.

eSIM transferring from Vodafone to 02

Hello, I signed up to 02 2 days ago on a sim only plan, from Vodafone. I clicked eSIM as the option id like but now my network has stopped and I can’t seem to work out how to activate it. It means I have no network or internet

Not recieved my order

Not recieved my order was supposed to recieve 21st june

CHANGE DISNEY TARIF

I HAVE HAD A RANDOM INCREASE. in my billing from £7.99 to £10.99. I only use one device my TV to watch Disney +. I do not want not do I ever want Disney + premium. Why has this happened. Please cancel Disney + premium and never sign me up for it agai...

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