Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim only

I ordered a sim this morning and want to order two more. The verification code is being sent to my new temporary number not my current one. There is no option to select an alternative.

Challenge bill

Hello, I have been charged £6 a day for using my phone in USA but I bought a Holafly sim for my duration and switched the sims across before I left the UK. Why am I being charged £6 a day as well?

Resolved! Canceling my account

Hello, I’d like to cancel my monthly subscription as I’ve recently moved to Canada. I tried to log into my account but I haven’t received a text to my UK number, possibly because I have another eSIM currently loaded onto my phone. How can I cancel my...

Access to my 02 account

I can’t access my 02 account as I have recently transferred a number to my ESIM but it has not been added yet, when I log in my account it’s asks a code from my text but I have no service

New customer

Hi I applied for a new contract on the 26th May and on the 2nd June I got an update off the credit risk team confirming everything was good and still have yet to receive an update following my order. I've contacted the social media team multiple time...

Can you tell me when my Simone contract is going to get delivered because your customer service told

I got authorised for a Simone contract. I wanna know when is it getting delivered? As your customer service representative told me lies can you get back to me and let me know? So then I know what my next step is I’m gonna change my network and go wit...

Resolved! Data in Kenya

Hello. Can I use my mobile data as usual in Kenya (eg for WhatsApp or browsing the web)?

Resolved! Travelling to Singapore

I am travelling to Singapore on Monday, how much will it cost me a day to use data?

Resolved! porting my old number

Hi, I recently took out a new plan with O2 and requested that my old mobile number [Removed] be ported over to the new sim that was sent out [Removed]. My old number seems to be in operation (since the 19/6/24)as i am now receiving calls and texts fo...

Swop my old number to my new phone

More info (Highlight to read)More info (Highlight to read)I want to swop my old number to my new phone I want to swop my old number to my new phone

O2

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