Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Travel Bolt-on

How do I check if I have the O2 Travel Bolt-on enabled? Can you check for me?

Resolved! Can’t pay bill online

I cancelled my contract within the 14 day cooling off period. I had an email asking me to pay my bill, presumably for the few days I had the sim. When I go to my O2, there is nothing there, no link to pay, nothing, presumably because I cancelled my a...

International bolt on charge if starting mid way through billing month ?

Hi, I want to add the international bolt on to my account @ £3 / month. However I have 9 days until my next bill is due and from reading all the terms and conditions I am still unsure if I will be charged £3 for the 9 days and then £3 for each bill a...

cant pay bill, my 02, isnt working, and 202 cant process payment over the phone

Can’t change tariff.

I want to change tariff to £10 monthly but can’t do it on the app.

unidays code not working

Hi I am trying to upgrade my phone contract and use my unidays code. On unidays it says the discount will show as zero as part of my purchase online however the discount will be reflected on your o2 bill. When I entered my code it says Promo code not...

Resolved! Contract

Hello I received a message saying I'm currently out off my minimum contract

Resolved! How do I block MMS messages?

My tariff charges per MMS message and I don't want any - I accidentally downloaded one and was charged. How do I ensure these messages are blocked?

Number not linked to account

Trying to access my o2 account (former virgin mobile customer) but when I log in it says I have no products / services (despite receiving a bill for such). Try to link phone number and it says it’s already registered.

Refund

I have been asked to update my bank details as you oweme 4.38. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

Forum Posts