Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How long until I get disconnected?

Hi there, I moved my phone number on to an O2 pay and go sim card because I will be out of the UK for a few years and want to keep my number without paying monthly for a contract. I was told by my broker that so long as I make a chageable call at lea...

Problem with WWE scam charges

Hi, Is anyone else having the same problem?I have been scammed by Bounce.mobile out of £160 - according to their contact email person, someone signed me up to receive videos from World Wrestling(!!) on 21 March 2017 at 1am (like, I'd be awake then!),...

Resolved! Trial International Bolt On changes

Just warning other potential victims. I have been a loyal O2 customer for years and used their International Favourites until they decided to terminate that deal. I was then transferred to a trial International Bolt on which, for Eastern Europe, shou...

Resolved! DATA CHARGES UNKNOWN IPHONE 5S

I have just received my latest bill and to my shock, horror I have £200+ data charges. When I've looked into settings I noticed roaming was on. We haven't been out of the coutry so could this be the cause of all the data usage? If not, what else coul...

Resolved! Cooling off period

In the contract it states that you can exercise your right to withdraw from the contract by visiting one of the o2 stores. Has anyone actually done it via the stores? I only ask this as the salesperson in the o2 store said it had to be done via custo...

Resolved! OLD BILLS

How do I get copies of bills for the last 5 months?

Resolved! Direct debit

So when I set up my refresh payment plan in the o2 store I gave my bank details for the direct debit payments. Now it is my understanding that o2 will contact my bank to set up this payment method. And I do not have to do anything other than to have ...

O2 not working on 2G?

I've recently bought an O2 PAYG SIM to use in a 2G only device. It will not work at all - I just get "No Network" or "Emergency Calls Only". I spend about an hour and a half on online chat yesterday, got passed around at least three people and nobody...

Resolved! Upgrade Questions

I'm on a SIM only plan at the moment, my contract doesn't actually run out until later this year however I have a handset upgrade available to me as of today.As everyone knows, the deals you can get on third party websites such as Carphone, Mobiles.c...

Resolved! charge to mobile

Hi all, can anyone tell me if there's a daily limit for the charge to mobile service (purchasing through apps or online) I can't seem to find the answer online and when i spoke to someone on live chat he simply said there is no daily limit only a mon...

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