Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! bill

Hi , i have a bill of around 45 pound on my phone , could i pay 25 off this and have access to use my phone again today ? , i could pay the rest off next friday . The reason for the late payment was beacsue i was out of the country and lost my card a...

Resolved! claim form

i rang o2 to tell them about my phone needed fixing i told them all that happend and they said they'd ring me back they never did. so i decided to send in the claim form to o2 insurance ive not heard anything nor have i had a replacement phone?

Resolved! 20% discount for my airtime plan

I purchased a new phone/ contract in April for my daughter. I already am an02 customer and was told that I would get 20% discount from my daughter airtime plan which wouldn't show up until my 2nd bill. I think I have just received my 3rd bill with no...

Resolved! Old account in default or repossession

A few years ago my mother took out a Samsung on a pay monthly contract, she had to use my bank account as she doesn't have a direct debit account. Unfortunately for whatever reason she didn't finish paying the phone off and now my credit score has be...

Resolved! No service on PAYG

A week ago I was told by an O2 chat person that the reason my phone had no service was because of a known technical issue. There is still no service. Is anyone else having the same problem?

Resolved! Network down

Will 02 be compensating for loss of service for the last 48 hours?... I use my phone for work!

Resolved! Current itemised bill

Good afternoonFirst time I logged in on MY O2, all I can see itemised bill of last month. I couldn't see any option for current itemised bill, one which is due next month. Any help on this plz.

Resolved! Double data offer

I was wondering WHEN will this offer end?? Anyone knows? I really want to upgrade, BUT was told I cannot get neither loyalty nor student discount with this offer. So my option is to either terminate my contract and go to another provider or wait 4 mo...

Resolved! Reactive services

Hello, I was just wondering if anyone could help me... my services have been restricted, I've paid my air time bill and my services are still restricted, I'm trying to pay my device plan but it's saying it's not due yet. Why are my services restricte...

can not send Tex

Hi allI have the Samsung galaxy A3 2016 and sudeeply I can't send Tex messages. I comes up as failed. Can someone help please

O2

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