Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cant contact any advisors

I need my phone number transferring from my previous service provider before they extend my old contract, EE will only end my contract after o2 have moved my number across. I have submitted the form twice over the past week and have had nothing back ...

Resolved! My bill

I cancelled the whole son card so why am I still getting charged I spoke to someone on the phone and they told me they have cancelled the sim card and direct debit to come out from my account so why am I still getting billed for this sim card

Resolved! Changing to a SIM card only contract

I have purchased a SIM card only contract and have had the new SIM card and activated it. O2 said that I did not have to change the SIM card for the new one. I now have my original contract still active with my original mobile number and also have th...

Resolved! airtime bill

Since I fully paid for my phone , my airtime bill has doubled, and i hardly use it, why is this

sdtrt by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

How much is my bill

Jamie2022 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New sim

Hi I want to change from an iPhone SE 2020 to an iPhone 11 keep the same number. Do I need anew sim

Deb111 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! to o2 customer services

Hello. I have had issues with my disability benefits which has meant a delay in me receiving my usual payments. This has left me in severe financial hardship and unable to pay any bills, including my phone bill. You have cut off my outgoing calls, in...

jls by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 Bill

Hey I have been cut off from making calls due to missing a payment I wanted to know if I could get a call or to speak to someone as due to being cut off I can’t even ring to explain my situation

Precious2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Recycled phone but credit isn't on my bill?

I recycled my phone when I upgraded, I chose the option to have the credit put towards my bill however, I cant see the credit on my bills? I spoke to o2 recycle who said the amount was processed on 10th October but I don't see it ...

CG93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery postcode not available on website

I am trying to order new SIM only contract but the delivery postcode is unavailable even though same is available on Royal mail postcode finder service. I can't order on old address as i wouldn't get VOLT benefits