Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges for Cancellation

Hi there, hoping that you guys can help me out! I am on a o2 Refresh contract and in a couple of weeks I am able to "Upgrade on us" if I return the handset. What would happen if I choose to not upgrade and cancel my contract? By returning the phone a...

Resolved! device plan

what is a device plan?

O2 Inoice Download on IPad not working

I cant access or download O2 Ivoces on my iPad for printing off - can you advise please - thank you

Resolved! Top up issues

I have tried topping up by web, and phone and have been unsuccessful. I have topped up once using the web option. I would like to talk to a live person as I am in Ireland for a few days and there are no O2 stores in Cork..

Resolved! How to activate new sim?

How to activate new sim

Resolved! Adjustment Charge

Hi I have an adjustment charge of £30 added to this months bill. Adjustment charges are defined as "One-off charges that are not covered within your tariff and any credits, refunds or cash returns. Examples of these include bill re-print charges and ...

I've been over charged

I've been overcharged for using my data abroad. I only turned on my data in America for 4 days and have been charged for 6. How do we solve this?

SIM Not Working (Pay and Go)

I have a pay and go SIM which isn't working. The number is xxxxxxxxxxxxxx Is it possible to get the SIM reactivated? John [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Additional name on policy

I've just taken out a second phone using a family plan for my other half, can I add her name to the policy?

Resolved! AIRPLANE MODE left on yet still charges

Hi,I've had an awful year with o2 and charges. Told charges would be refunded but refund still hasn't happened. So, this last holiday to the caribbean I decided to turn all data off and leave phone on airplane mode throughout the 18 days I was away. ...

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