Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billed before received products

How is this possible I have been billed on 13th yet device's only come last night and on phone already after around 2hr exceeded 80% data how is it possible only downloaded around 6short mp3s etc way before allowance

Resolved! Credit Check

Is a credit check carried out on Sim Only Pay Monthly tarrif for 12 months and 30 days?

Resolved! O2 abroad

I have turn off mobile data when I landed in Mexico and just had email From o2 says I have spent £26 already and been here 24 hours, I am connected to the hotel WiFi which is free

Resolved! Sim for mini iPad can I add this to my Pay Monthly Account

I have bought a pay as you go sim for my mini iPad but when I try to affiliate it with my O2 pay monthly account it tries to send a code as if it is a phone, how do I get round this?

Resolved! Calling Portugal

If I’m calling Portugal from 02 to Portuguese network do i pay standard call charges or higher ones as I don’t understand how roaming charges work

Resolved! accessing voicemail

got a new samsung phone for xmas, swopped sim from old i4 but can't seem to access voicemail - hold down 1 on phone keyboard but goes to leave a message but no access to existing messages left any ideas?Also still getting txts to my old phone but doe...

Resolved! Getting a replacement SIM card

My daughter left her sim card overseas whilst on holiday over Xmas. She lives in the UK (is a minor) but we live overseas. Any ideas on how we can get her a new replacement card? O2 website says she needs to show passport etc but the phone is in my D...

Resolved! Sim swap without old sim

I lost my phone last week so got a new one yesterday and got my old number on a new sim. It says it’s connected to the O2 network but it’s not letting me use texts or calls or data. It’s been over 24 hours since I got my new phone and I don’t know wh...

Resolved! Tariff change

Why do I have to cancel and pay off my account with you before you can offer me a better tariff ? I have two accounts with you (unfortunately didnt realise you offer NHS discount, I work for NHS). One account is fine but the other one the data is bei...

Resolved! Upgrade tariffs

I am looking to upgrade my phone and have seen an offer with o2 but through Carphone Warehouse, is this possible to do?

O2

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