Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I am not getting my email confirmation

I have recently bought mobile but not geting email confirmation

Resolved! MMS charges

Having recently gone back to android ( note 8), my sole frustration is being charged for messaging pictures or even receiving them . I tried using Facebook messenger to do this as well as the Samsung message app, same result , 0.41p per picture ! Any...

Resolved! New contract

Hi i apply online for a new contract but i didn't receive a respons or an e-mail ... they take me money from my account .. what i supouse to do ? Thanks

Resolved! Extra charges

Why am I being charged a loyalty bonus. I am also being charged for a fitness app I never asked for and don't have on my phone. Why is it that 02 cannot put a block in this. Why am I being charged for a fitness app . Is this not simple fix and just b...

Resolved! O2 Scam?

I received a message saying that I had used up all my data and should upgrade. My bill arrived shortly after showing that I had plenty of dat allowance left. Has this happened to anyone else?

Block a number

I am having trouble with a person contacting me and need to block the number can you help

Resolved! keeping my old phone number

When can I change my new temporary mobile phone number back to my old business one - I have tried to contact o2 most of today but still no success - can this be done on-line - thank you. regardsJohnny

Resolved! Online chat

1. My bill doesn't show a breakdown of my usage; 2. I would like to see on a monthly basis, what my usage has been, to keep track of what I am using;3. Why do I need to join a community network?4. Why is there no option for online chat on a one to on...

Resolved! Keeping billing date with new contract

Hi there I'm looking to upgrade my iPhone and wondered if there was any way to keep my billing date? My payment is due to come out at the start of the month, however I want to upgrade before then.Any advice would be appreciated!

Visual voicemail on iPhone 6s

I have recently bought a new contract phone with o2 and had my number transferred from my old network. On my new device I can access voicemail and play messages via the voicemail section on my phone however the messages are not coming up with the opt...

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