Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texts appearing on bill multiple times

I'm a pay monthly customer and I have an iPhone 6. Most times when I send a text message the same text message pops up multiple times on a bill - so say I send a text message at 9:02am on my bill there will be anywhere between 1-9 text messages sent ...

Resolved! Am i able to keep my curren tarriff when i upgrade

Can i keep my current sim tarriff when i upgrade?

Resolved! Switching my number over

I was to switch my number over to o2, I have my PAC ready. I read the article from o2 where it says how to do but it says to order a temporary o2 sim but I can't find it. Can anyone help?

Resolved! Accidental order

I accidentally placed a Pay monthly Sim only contract online. I got order details and stated that SIM card will be delievered via mail. I dont want to sign up with this contract and amount debited fromm my account. Refund?

Resolved! Change new contract number to existing one

Hi just made birthday iphonex present with new simcard (pay monthly plan)Now I want she keep existing number(o2 pay & go) BUT what I have to write on form? Do I have to put my details with new number or put her details with (pay&go) number? Thank you

Resolved! Upgrade/broken phone issues

So, I upgraded my phone online (as my current one died). New phone delivered, it's broken! Called o2, they arranged a doorstop exchange. A few hours later I get a text saying the phones out of stock and delivery cancelled.Called customer services, af...

Resolved! How to cancel pay monthly plan??

So I ordered O2 sim card on 19 October 2016, and it was a 12 month agreement. I don't want to use it or pay for it anymore but I am still getting charged, how I am supposed to cancel my plan??

Resolved! £10 phone call on my account to a number I didn’t call?

I paid my bill and noticed it was more expensive than it should have been. I looked it up and saw a number on the account which said 00353873123262I know i did not make this call and checked my call logs too.I googled the number and it came up with n...

Small storage space

I have not got a lot of storage space on my mobile. Keep running out and have to keep taking off stuff. How do i get bigger space.

Resolved! PAC No

How do I get my PAC code?

O2

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