Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! O2 Open - NHS Foundation Trust members?

Hello, I'm considering switching to O2 as my current contract has recently run out. I am a member of an NHS Foundation Trust and I was wondering if I am eligible for the O2 Open discount. I'm registered on the NHS Discounts website, but I don't see a...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! Re-activate old contract

The contract on my old phone ran out about a year ago ( I upgraded and changed my number/contract ) since then I was using the old phone as a iPod, now my sister wants to use the phone, is there any way to re-activate the phone/contract, can the phon...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! O2 Refresh Upgrade

Forgive me, I have searched but can't find a definate answer I have a balance on my Devcie Plan but want ot uprgrade my phone, I know I have to pay the balance off to do this. Does this have to be done over the phone or can I do it in store whilst so...

Anonymous by Not applicable
  • 27 replies
  • 0 kudos

Resolved! wishing to upgrade to samsung galaxy note 3

hii am wanting to upgrade ie pay off my current monthly plan and get the note 3 but on the web site it says out of stock try my local store is there a way of checking online which stores have the note 3 in stock

durhamdad by Level 3: Thinker
  • 13 replies
  • 0 kudos

Resolved! billing

how do i access my itemised bill ????

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Insurance

Have the insurance that came with the iPhone 6plus and have cracked front screen, covered for accidental damage but does anyone know if they do a door to door replacement or will I have to send it away? many thanks

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Internet blocked, very little warning, have 'Unlimited Data' bolt-on

Hi,I'm about to go on holiday for two weeks abroad so thought it best to download all the app updates I've been putting off and download a few freebies to keep me entertained.While do so this morning, I got a txt from O2 saying I'm using a lot of dat...

Anonymous by Not applicable
  • 36 replies
  • 0 kudos

Resolved! Capping my bill

Just had a text message saying that my next bill is going to be £130 (+ another £15 for my o2refresh), had the contract since August 2013 & have always struggled to use all of my allowances never mind go over them! Anyway my question is will o2 cap m...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Worst Customer Service Ever?

Hi All, Is it just me or is O2 really just after your money and don't seem to care about their customers at all (well unless theyre getting money out of them I guess). Ive been an O2 Customer previously and never had any problems until now.Ive been p...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Roaming charges overseas.

Hi, I recently went on holiday to Turkey and switched my phone on (Sony Experia) and in one day I racked up a £20 charge. I didn't do anything, no calls no text messages. My question is thus; is this normal and how can i stop these charges happening ...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos